CRM Manager, JustGiving

• Hands on experience in a CRM role - we're thinking 3+ years
• Experience using an enterprise CRM system - Salesforce Marketing Cloud or Adobe Campaign
• Experience designing customer centric CRM programs. The ability to develop strategies to drive business KPI’s
• Experience managing complex lifecycle, multi-wave, data-driven campaigns
• Excellent project management skills with the ability to manage multiple projects
• Innovator; fresh thoughts and someone who can spot opportunity

• We're looking for a CRM Manager to support our Consumer team who are accountable for delivering programs using Salesforce Marketing Cloud (SFMC) and Moveable Ink
• These projects are key to the work we do, they drive user engagement and donations for our fundraisers, crowdfunders and donors and so performance is key
• You’ll be the main point of contact for all consumer CRM requests, supporting the Head of CRM and Digital Marketing to define what consumer CRM initiatives to prioritise across multiple regions
• Responsible for supporting the Head of CRM and Digital Marketing with annual and quarterly planning against business goals
• Manage workload using a sprint format, accounting for hours and prioritising projects accordingly, highlighting to the Head of CRM and Digital Marketing if the next sprint’s workload is projected to be significantly above/below contracted hours
• Own and optimise existing consumer CRM lifecycle journeys
• Own and maintain projects ranging from ad-hoc campaigns through to lifecycle rebuilds using project management tool (Asana)
• Report on campaign KPI’s. Provide post campaign reporting and overall recommendations to meet business KPI’s

• Private pension scheme
• Flexible working
• GymPass membership
• Cycle to work scheme
• Volunteer for vacation - You can earn up to 3 extra vacation days by helping charities and local causes of your choice.
• 25 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance

JustGiving is the world’s leading online giving platform, helping individuals, charities and companies organise impactful campaigns to raise funds for a cause they care about. Since launching in 2000, JustGiving has helped to raise over £6 billion for good causes globally - managing almost 200 million donations from more than 180 countries.