IT Support Specialist, Prenuvo
$60-75k
3+ days a week in office (Yaletown, Vancouver)
Whole body MRI scans
Be an early applicant
Whole body MRI scans
201-500 employees
Be an early applicant
$60-75k
3+ days a week in office (Yaletown, Vancouver)
201-500 employees
Company mission
Prenuvo's mission is to transform the medical paradigm from reactive to proactive, ridding the world of advanced disease by detecting it early when treatment is easiest and most successful.
Role
Who you are
- At least 2-3 years of experience in an IT service delivery environment
- Exposure to service management systems
- Strong technical skills in computer hardware, software, networking, and operating systems
- Security Mindset - You employ industry best practices in your daily work and challenge the status quo, seeking better ways of enhancing security of our systems and protecting the privacy of our customers
- Excellent Personal Organization & Time Management – You’re able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
- Problem-solving skills – You’re able to think creatively to find solutions to complex technical problems
- Flexibility – You’re able to adapt to changing priorities and willing to take on new responsibilities as needed
- Strong Communication Skills – You’re able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations
- You bring Microsoft knowledge and skills that pertain to infrastructure and OS
- Experience with Mac OS support is a plus
- Cisco Meraki experience is a plus
What the job involves
- We are looking for a IT Support Specialist to ensure that all employees are able to work effectively with minimal downtime, the ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting
- Provide technical support and troubleshooting for hardware, software, and network-related issues via our internal service desk
- Install, configure, and maintain computer systems, servers, and network equipment
- Collaborate with other IT staff and other departments to identify and resolve complex technical issues
- Maintain and update documentation related to IT infrastructure and support
- Provide internal support for the Prenuvo product and cloud based applications including Google Workspaces, Slack, Atlassian, Jumpcloud, Dialpad
- Maintain and manage inventory of hardware and software assets - including shipping and receiving
- Maintenance and monitoring of site networks, troubleshooting of network-related issues and escalation to Internet Service Providers
- Uphold and reinforced Prenuvo’s cybersecurity policies and ensure systems are configured following best security practices
- Travel to clinic locations may be required
Our take
The quantified self movement is gaining momentum, especially in the health and fitness sector. Wearable health monitors, sleep trackers, and genetic testing have all firmly entered the mainstream, and body MRI scanning service Prenuvo is taking this concept to the next level. Prenuvo’s whole body diagnostic imaging offers customers a comprehensive picture of their body, whilst screening for 500+ major conditions and cancers.
The medical benefits of approaching these diseases proactively, as opposed to reactively, are substantial. Customers will be able to catch warning signs early, meaning treatment is likely to be less invasive, with a higher success rate. Unfortunately North America, like many regions, has yet to make substantial investments in preventative healthcare. This just makes companies like Prenuvo, and the VCs who fund them, increasingly necessary.
This funding, however has been substantial, and having closed a Series A funding round in 2022 Prenuvo has moved swiftly to open new clinics across the United States. Its next step is to improve the accessibility of its service - currently scans cost about $1000, but improvements in the technology and working processes will cut the cost by two thirds or more and greatly expand Prenuvo's addressable market.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
50% female employees
64% employee growth in 12 months
Company
Funding (1 round)
Oct 2022
$30.5m
SERIES A
Total funding: $30.5m
Company benefits
- Save Lives: Early detection is key to healthier lives. We do the incredibly rewarding work of giving people the information they need, as early as possible
- Social Events: Building strong relationships is at the core of everything we do. Our team gets together each week to connect, share, and socialize
- Full Body Scans: We believe in preventative healthcare for everyone, including our team. Prenuvo provides free, whole-body scans to each team member
- Coffee & Snacks: Daily health at Prenuvo means having space to take a break and refuel. We keep our break room stocked with coffee and healthy snacks
- We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, and an Employee and Family Assistance Program to support you and your family
- Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
- Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Company values
- We empower - We are all agents for change in transforming healthcare and in transforming our health
- We work together - We work together to support and deliver the best for our members and ourselves
- We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members
Articles
Leadership
Andrew Lacy
(CEO)Previously founded semantic search company Zaptravel (now Lebara Travel) and iPhone app company Tapulous (subsequently sold to Disney). Later joined Disney as the SVP of Disney Mobile, and then Lebara as Chief Product Officer. Alongside work at Prenuvo they also co-founded Azarus.
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