Support Specialist, Highspot
$65-87k
+ Stock Options
Sales enablement platform
Posted today
Sales enablement platform
501-1000 employees
Posted today
$65-87k
+ Stock Options
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- 1-3 years customer-facing experience
- Bachelor's degree preferred. (Extra points if your degree is in a STEM field!)
- Exceptional problem-solving skills and a desire to learn it all
- Experience with Mac, Windows, iOS, and Android platforms
- Proven ability to troubleshoot and identify the root causes in complex enterprise systems
- Excellent written and verbal communication skills
- Strong interest to work in a fast-paced startup environment
- Familiarity with helpdesk tools like Zendesk a plus, not required
- Experience in HTML and CSS scripting languages a plus, not required
What the job involves
- In this role, you will be joining the Customer Success, Services, and Support (CSSS) Team as a Support Specialist.
- You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot.
- Daily tasks include resolving incoming issues and proactively engaging users before an issue arises.
- This role will serve as the technical liaison between Support and Product, serving as the voice of the customer to make our product better
- Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution
- Provide advanced technical support to our customers on a variety of integrations, including Email, CRM, SSO, and CMS systems
- Responsible for owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Optimize our internal and external Support documentation
- Act as a liaison between customers and engineering, when necessary, to resolve challenging technical issues faced by our customers
- Ability to work Sun-Wed shift (9 am - 7 pm PST) and/or Sat-Wed shift (9AM - 7PM PST) as needed
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Company values
- All In
- Invent the Future
- Details Matter
- Earn the Next Challenge
- Most Respectful Interactions
- Collaborate Across Boundaries
- Open and Real
- Learn It All, Not Know It All
- Invest Wisely
- Make it Happen
- Enjoy the Ride
Articles
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
Salary benchmarks
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