Customer Success Manager, Thoropass
United Kingdom
£48-64k
+ 20% variable. + Equity
Compliance & audit management platform
Open for applications
Compliance & audit management platform
101-200 employees
Open for applications
£48-64k
+ 20% variable. + Equity
101-200 employees
Company mission
To build a world that’s safer for consumers, more seamless for enterprise, and ripe for advancement.
Role
Who you are
- We’re looking for a tech-savvy Customer Success/Account Manager with a drive for building relationships and finding solutions
- Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively
- The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base
- Detail oriented with strong organizational skills
- Ability to handle multiple priorities
- Demonstrated leadership qualities
- High computer literacy and ability to learn new software
- Passion for service
- Bachelors degree
- 2-6 years of experience in a customer-facing role and startup SaaS experience
What the job involves
- As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams
- Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn
- You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests
- Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
- Help improve customer experience through data analysis
- Contribute to tutorials and communications
- Maximize customer retention
- Aid in innovative product design and development
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
If you’re a growth stage startup, you need to become SOC 2 compliant to be able to close enterprise deals. But becoming SOC 2 compliant can be expensive, time consuming, and pretty complicated. Thoropass (previously known as Laika) provides an end-to-end compliance service for startups, to enable them to work with legacy companies in highly regulated fields such as health and fintech.
Due diligence is quickly becoming a consideration from day one for startups in these fields, with an increase in collaboration between disruptive startups and legacy players. Thoropass has taken up an acute position between the two, allowing startups to get deals done more smoothly and scale more quickly, whilst allowing the established companies to access emerging talent.
Although Thoropass has maintained a strong focus on growing, early-stage companies, it has ambitious plans to start working with big banks in the future. Significant funding raised by the company, that already has hundreds of customers, will see it invest in expanding the functionality of its platform and its wider business funnel.
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2022
$50m
SERIES C
Nov 2021
$35m
SERIES B
Total funding: $98m
Company benefits
- Flexible work options
- Unlimited PTO
- Continuing education stipend
- One-time home office stipend for remote employees
- 401K plan
- Generous paid parental leave
- Employer-sponsored pet insurance and family planning
Company values
- Open and inclusive collaborators.
- Diverse ideas. Diverse Teams.
- Entrepreneurial.
- Integrity.
- Solve big problems for our customers.
Company HQ
Midtown Manhattan, New York, NY
Articles
Founders
Austin Ogilvie
(Founder & Co-CEO)Began career as a Research Analyst at EverFi. Moved on to become Project Manager at On Deck Capital. Was CEO for 5 years at Yhat, acquired by Alteryx, and then went on to become Director of Product Management.
Eva Pittas
(Founder)Studied Finance at NYU Stern School of Business. Worked at Citi Bank for over 13 years as Chief Financial Officer. Later became Managing Director at Citigroup. Founded and worked as CEO of Fintech BRCG in 2017.
Sam Li
(Founder & Co-CEO)Studied Computer Sciences, Maths and MBA at the Universities of Virgina, Columbia, and Harvard. Worked as a Technology Analyst for Goldman Sachs. They then became a Technical Account Manager at Google. Co-founded and worked as CTO of Zinc Platform. Most recently was an Entrepreneur in Residence at Bain Capital Ventures.
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