Customer Support Specialist, Recruitee

• Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work
• ~1 year of experience in a customer care/client-facing role
• Excellent command of the German language (at least C1 level)
• Excellent command of the English language (at least C1 level)
• A customer-centric approach: you handle customers with empathy and a strong motivation to help
• Amazing communication skills: You are able to communicate clearly even complicated technical issues in understandable language
• Strong problem solving skills: Previous technical experience is a bonus, but you already bring the ability to identify problems and find solutions
• A collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
• A growth mindset: you are keen to learn and understand more about the teams, product and customers and take feedback as a growth opportunity
• Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place

• As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise
• Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 97% which is a good indicator of how big of an impact you can have as a Support Specialist
• Provide friendly, precise 1st line support via our ticketing system (we use Intercom), chats, and over the phone
• Be responsible for the care of our German & English speaking customers, resolving issues, answering questions, and listening to their feedback
• Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
• Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
• Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around!

• Hybrid work: You decide if and when you want to come to one of our offices.
• Flexible hours: Our employees can choose which working hours are the best for them
• Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
• Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
• Equipment: We offer everyone a MacBook, a screen and Apple accessories
• Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
• Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)

Total funding: $0.2m

On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.