IT Support Analyst, Apollo.io
Level 2
Sales intelligence and engagement platform
Be an early applicant
Sales intelligence and engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To build the future of go-to-market solutions.
Role
Who you are
- You will excel in this position with strong problem-solving skills, great communication, and a solid technical background
- At least 5+ years of experience in an IT Support Analyst/Service Desk Analyst/IT Engineer role
- Experience providing remote support globally
- Excellent communication and collaboration skills
- Experience administrating macOS, MDM, Google Workspace, and Slack
- Experience with Ticketing Systems: Jira or similar
- Expertise and knowledge in administrating large SaaS platform environments
- Proficiency in working with current IT equipment and technologies, staying up-to-date with industry advancements
- Strong understanding of network protocols, firewalls, VPNs, IDP, and network security
- Experience administrating Kandji is a plus
- Experience administrating Okta is a plus
What the job involves
- As an IT Support Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems
- You will provide technical assistance and support to Apollo’s employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades
- Your expertise in SaaS platforms, advanced IT support experience in software and hardware, and up-to-date IT industry knowledge will make an immediate impact on the day-to-day efficiency of Apollo’s IT operations
- Install, configure, and provide support for computer systems, including hardware and software components
- Take ownership of user support requests by using IT support tools and effectively managing and resolving issues
- Diagnose and troubleshoot software, networking, and hardware issues, identifying root causes and implementing solutions
- Provide technical support remotely via remote access or collaboration systems to ensure the timely resolution of IT problems
- Repair hardware malfunctions, address software issues, and resolve networking problems to minimize downtime and optimize system performance
- Maintain strong internal relationships with colleagues and users, delivering exceptional customer service and ensuring user satisfaction
- Handle onboarding, updating, and offboarding of user accounts, managing access rights and permissions
- Facilitate asset purchasing and arrange logistics for new hires and departing employees
- Propose enhancements to processes, platforms, and information security measures to improve efficiency and effectiveness
- Maintain accurate inventory records of hardware, software licenses, and other IT assets, ensuring timely updates and documentation
- The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale
- You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals
- You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!
Our take
Apollo's sales intelligence and engagement platform integrates with companies’ existing internal tools, such as LinkedIn, Salesforce and Hubspot, to increase and optimize sales and marketing leads. Rather than simply employing a volume-heavy approach to leads, Apollo’s software allows users to focus on more convertible prospects, while automating task management and workflow.
The company launched in 2015 and grew steadily in its early years, but the period since 2021 has seen it enter a rapid scale up. Now its customer base includes the likes of Autodesk, Stripe, Docusign and Yelp.
Apollo now intends to keep the upward momentum going, having secured major funding in mid-2023 and is also investing heavily in India as its R&D center, where there’s a burgeoning pool of tech talent. In early 2023, Apollo reported record revenue numbers and appointed a new CPO, indicating a solidification of these aims.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
75% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2023
$100m
SERIES D
Mar 2022
$110m
SERIES C
Total funding: $251.2m
Company benefits
- Remote first
- Great compensation package and culture
Company values
- Be Customer Obsessed - We are obsessed with how to make our customers successful. Every decision we make should be in service of our customer’s success, as their success comes hand-in-hand with ours.
- Speak and Act Courageously - We aren’t afraid to fail; we are more afraid not to try. We admire team members who take calculated risks and experiment. We aren’t afraid to challenge the status quo.
- Take Ownership - We acknowledge that this is OUR company. Nothing is ever “someone else’s problem”: if we see a gap, we are proactive in addressing it. We uphold excellence and are accountable to each other and to ourselves.
- Learn Voraciously - We are always curious, seeking out opportunities to learn and to better ourselves. We adopt a growth mindset and are motivated by the gaps we see in ourselves and our businesses.
- Move with Focus and Urgency - We identify the few things which will have the biggest impact, and move fast to achieve them.
- We are all for one - We win and lose as one team. We rally around people and invest in each others’ growth: whether it’s celebrating wins, lending a hand or giving constructive feedback.
Company HQ
SoMa, San Francisco, CA
Articles
Share this job
View 21 more jobs at Apollo.io