Senior Hardware Reliability Engineer, ServiceNow
Office located in Dawson Street, Dublin
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in Dawson Street, Dublin
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Bachelors degree in Computer Science (or related field) or equivalent work experience
- 3+ years supporting enterprise hardware at scale, including troubleshooting and diagnosis of rare/first occurrence hardware faults
- 3+ years working in Linux in large scale environments, including kernel crash dump analysis, use of other OS diagnostics for troubleshooting
- 3+ years working with enterprise grade server hardware, including troubleshooting and maintenance
- Working knowledge of trend analysis tools such as Splunk, etc
What the job involves
- The Hardware Reliability Engineering team is hyper-focused on the reliability and maintenance of the hardware powering the ServiceNow Enterprise Cloud. Our team works hard in a fast-paced and ever-growing environment, but we have fun doing it
- This role has a direct impact on the reliability of the hardware powering our Cloud
- In this role you’ll be responsible for delivering root cause analysis for hardware failures, seeking out ways to improve reliability of hardware components, and developing methods to test and deploy reliability updates
- You will perform root cause analysis for hardware failures and track trends for these failures and create action items for follow up
- Serve as an escalation point for the hardware break-fix team, assisting with rare or unusual hardware faults
- Develop and maintain documentation required for the team including repair guides and process documentation
- Troubleshoot firmware and configuration issues
- Develop scripts to support overall team needs, including methods to deploy configuration changes and firmware updates
- Coordinate with outside teams to develop methods for hardware monitoring and script development
- Work directly with industry-recognized Tier 1 vendors
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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