Senior Partner Solutions Engineer, Shopify
More information about location
Cloud-based, multi-channel commerce platform for SMEs
Job no longer available
Cloud-based, multi-channel commerce platform for SMEs
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Shopify's mission is to make commerce better for everyone, so businesses can focus on what they do best: building and selling their products.
Role
Who you are
- Experience in enterprise ecommerce, digital agencies, solutions engineering, or partner management roles, including experience supporting a wide variety of industries, verticals and business types
- Become an expert on Shopify’s capabilities, application ecosystem and integrations
- The ability to educate and align partners on Shopfiy’s commerce vision, roadmap and approach
- Strong interpersonal and communication skills - you will interact with diverse technical and non-technical groups, and can effectively facilitate and manage interactions with numerous stakeholders
- Analytical capabilities with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, technology vendor landscape, integrations and systems architecture
- Development experience; You’ll be speaking often with developers and technology teams and need to be able to speak their language. (Liquid, Ruby, JS, HTML, CSS etc.)
- Strong knowledge of Shopify APIs (GraphQL and REST). Partners often want to create custom apps; it's your role to let them know what's possible, where to start, and what the best path to implementation is
- Experience with building Shopify themes (with Liquid, the Shopify templating language)
- Familiarity with development lifecycles, version control systems and development environments (git/Github is a plus)
- A solutions mindset - prospective and new Partners like to push the boundaries of commerce and will often custom build solutions to help their merchants achieve their goals
- A commercial mindset - you are able to look past the pure technical implementation to understand the broader business and commercial application
- A trainer at heart - you love enabling others to be the best they can be
- Strong time management and prioritization skills to work with a range of Partners with multiple concurrent requests, and the ability to reprioritise on an ongoing basis
- The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization; We evolve at a rapid pace and things change quickly, sometimes even daily!
- The ability to manage multiple stakeholders, including Partnership Leaders, Partner Managers, Partner Enablement, Partner Program, Solutions Engineer
What the job involves
- The Partner Solutions Engineer is responsible for equipping agencies with the knowledge and know-how which enables them to provide compelling solutions
- This will be delivered via engagements focussing on recruitment of new partners and onboarding partners in remote & IRL environments
- You will break down technical barriers so our Partners can offer more effective services around our platform for high growth, high volume merchants, leading to faster revenue growth
- You will have the opportunity to build strong relationships and be seen as a trusted advisor to partners you engage with
- Specifically their technical and sales teams enabling high level solutions-focused discussions around the Shopify platform, their technology stack and their businesses overall goal
- Be an evangelist for Shopify seeking out opportunities to speak at and attend Partner focused events
- Be accountable for defining a skills plan which enables the successful onboarding of new agencies to Shopify with a clear set of services defined
- Contributing to programs and playbooks that allow for the onboarding of partners at scale
- Deliver tailored onboarding and training sessions to key strategic partners
- Understanding and communicating the competitive strengths of Shopify to our partners
- Identifying and participating in case studies and events that increase the partner pipeline
- Be an internal champion for the region you support
- Collaborating with internal Shopify teams to improve partner and merchant experiences and develop internal technical knowledge
Otta's take
Sam Franklin
CEO of Otta
Prior to Shopify, eCommerce solutions for online businesses were a pretty ramshackle affair, either picked from a poor selection of expensive off-the-shelf products or developed in-house. Shopify was born from its founder's frustration in setting up a store to sell snowboards online. Since then it has grown into the world's biggest eCommerce platform, with over 1 million active merchants using the platform to sell almost anything imaginable over the internet.
Today Shopify has a commanding lead among eCommerce platforms, though it may be threatened by the rapid growth of its rival WooCommerce, which is popular in online stores built using WordPress. However Shopify has made moves to stay ahead of the competition, developing new products such as Shopify Collabs which makes it easier for influencers to collaborate with brands, and offering financing services to eligible merchants to support their business growth.
Shopify has enjoyed strong growth in the years since its IPO, achieving more than 26% revenue growth compared to 2022 in 2023 alone, driven by the continuing shift to online shopping and the improved capabilities of the platform. It will be looking to build on this growth by continuing to develop its range of products and making further strategic acquisitions to support its platform.
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2013
$100m
SERIES C
Oct 2011
$15m
SERIES B
Total funding: $122.3m
Company benefits
- Great parental leave policies, including a $1000 baby bonus
- Work from home opportunities
- Health insurance
Company values
- Education - We’re a learner’s organisation, made up of PhDs, university drop outs, and everything in between. We learn by doing – doing well, doing not so well, failing hard, and doing better
- Skills - Making great decisions quickly, thriving on change, being a constant learner, building for the long term
- Interests - Professional development, personal development, learning from others, problem solving, entrepreneurship, experimentation
- Achievements - We get to solve problems we’re passionate about, and help entrepreneurs do what they love, every single day. Recognition is icing on the cake
Company HQ
Downtown, Ottawa, ON
Founders
Tobias Lütke
(CEO)Launched an online snowboard shop before shifting to e-commerce and building Shopify
People progressing
Started as a Talent Scout, later becoming Director of Talent Acquisition after nearly 3 years. Was promoted to Director of Product Acceleration after a further 5 years.
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