Product Data Analyst, AirHelp
Claims management company for flight disruptions
Job no longer available
Claims management company for flight disruptions
201-500 employees
Job no longer available
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Are you passionate about data analysis and want to play a major role on improving our product portfolio?
- Then join us as a Product Data Analyst! Data is at the heart of everything we do, and we’re looking for a candidate to level up our product development with bold data analysis and game-changing insights
- Proven experience in a data analyst role working with large datasets
- Proficiency in SQL
- Experience with commercial BI tools (Periscope, Looker, Tableau or others)
- Experience with dbt data modeling framework
- Strong problem solving skills and a demonstrated ability to tell stories with data
- High attention to detail and ability to effectively manage multiple projects at a time, successfully able to meet deadlines
- Proactive communication and stakeholder management skills
- Excellent spoken and written English
What the job involves
- You will be working with a seasoned, multi-cultural team of highly motivated Data Engineers, DataOps, Data Scientists and Data Analysts spread across Europe
- Your challenge will be to support our business needs in a fast-changing environment and help AirHelp reach the next level of data maturity
- You will work closely with the product team on developing relevant data models and generating valuable insights to boost our product portfolio
- You will also be in charge of conducting advanced analyses and developing appealing visualizations, dashboards, and storytelling for relevant business stakeholders in the area
- Own end-to-end analytical process in the product development cycle, from ideation and opportunity sizing to post-launch impact analyses and monitoring
- Build strong relationships with product managers and development teams, acting as a proactive, strategic link between data, engineering, and the business
- Develop and maintain scalable and self-service visualization tools and storytelling dashboards to monitor relevant metrics
- Translate product questions and hypotheses into deep dive analysis and actionable insights
- Collaborate with data science projects development through exploration analysis, proof of concepts ML models and experimentation
Application process
- Individuals are encouraged to apply in English
Otta's take
Theo Margolius
COO of Otta
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche, and amassed the company a client base of 16 million people. Focusing on assisting travelers with air travel rights, delay, cancellation, missed connection, strike, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and work in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding, which should help it continue building these partnerships and expand its operations.
Insights
Some candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company values
- User friendly
- Expertise
- Obligation
Company HQ
Friedrichshain, Berlin, Germany
Founders
Greg Roodt
(Technical Advisor)Currently Head of Data Platforms at Canva. Previously Freelance Mobile Engineer and Tech Lead at Mind Candy.
Henrik Zillmer
(Chairman)Currently Co-Founder at ROOM. Previously Director of Product Management at Rocket Internet, Product Manager at ScalePoint and Associate at Innovation Centre Denmark.
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