Staff Technical Enablement Manager, Recharge
Partners
More information about location
Subscriptions & recurring payments for eCommerce
Be an early applicant
Subscriptions & recurring payments for eCommerce
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- 8+ years of experience in partner enablement, channel management, or technical training within a SaaS, fintech, or eCommerce company
- Strong instructional design and facilitation skills, with a proven track record of creating and delivering effective technical training programs
- Proficiency in reading and interpreting JavaScript SDKs and APIs, with the ability to translate technical content into partner-friendly enablement materials
- Experience developing and executing accreditation programs, ideally for a technical or developer audience
- Excellent communication skills, both written and verbal, with the ability to engage and educate technical and non-technical stakeholders
- Experience with Shopify or similar eCommerce platforms is preferred, but not required
- A self-starter attitude with the ability to work independently and manage multiple projects in a remote-first environment
- Willingness to travel 25-35% domestically to internal offices and industry events
What the job involves
- Recharge is looking for an experienced Staff Technical Enablement Manager to lead our partner enablement initiatives and support the successful implementation of Recharge solutions by our agency and technical partners.
- In this role, you will be responsible for maintaining and building content for our Partner Academy, developing technical training, and creating enablement content that bridges the gap between product knowledge and actionable resources for business, technical, and developer audiences. You'll play a critical role in enhancing the partner experience, ensuring that Recharge is integrated smoothly and effectively into our partners' projects
- This role is ideal for someone who is passionate about instructional design, enjoys facilitating connections with both partners and internal teams, and is comfortable working in a fast-paced, dynamic environment. You should have a strong ability to translate technical concepts into digestible content for our partners
- Lead Partner Enablement: Design and manage the Partner Academy, creating comprehensive training and badging programs that empower our agency and technical partners
- Content Development: Develop and deliver business, technical, and developer guides to support the rollout of Recharge’s multi-product strategy
- Technical Training: Build facilitation plans to support Recharge’s partner managers, focusing on the technical aspects of integrating Recharge APIs, SDKs, and developer tools
- Program Management: Continuously assess and optimize the Partner Journey, identifying opportunities to improve onboarding, enablement, and the overall implementation experience
- Collaboration: Work closely with Product, Marketing, and Partner teams to ensure that enablement content is aligned with product updates and partner needs
- Metrics & Reporting: Establish success metrics and report on the effectiveness of partner enablement programs, making data-driven recommendations for improvement
Our take
Ecommerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the eCommerce subscription market growing substantially since the company was founded. It of course rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships - promising a growing market for Recharge going forwards.
Success for the company has been clear, with its merchant roster boasting several thousand users including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business, and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist
Insights
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company values
- Day one - Stay ambitious, open-minded, optimistic, and ready to learn. Every day counts towards building the future.
- Ownership - You are accountable to yourself, your peers, and our customers. You believe that your work impacts the mission.
- Empathy - You anticipate the needs of others. You communicate clearly and with care, always striving to do the right thing.
- Humility - Approach every task with an open mind, learning with and from your peers. You value effective collaboration above rank.
Company HQ
Mid-City, Santa Monica, CA
Articles
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
Diversity & Inclusion at Recharge
Patrick Sutton (Sr. Director, DEI & Employee Experience)
- You Belong: At Recharge, we are committed to cultivating a culture of inclusion. One where everyone feels they belong. Our culture is a result of our behaviors, our commitment to our values, and our own personal commitment
- Specific initiatives: Currently we have our inclusion hq slack channel that has created a community that will provide a sense of belonging on diverse topics that are impacting marginalized communities and groups from around the world. It’s a highly engaged community channel and it will help bridge any blindspots that we uncover when learning about other communities
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