Manager of Strategic Workforce Management, Beyond Finance
Debt resolution programs
Open for applications
Debt resolution programs
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- BA/BS in an applicable discipline or equivalent relevant experience
- Superior written and verbal communication skills
- Ability to work in fast-paced environment, with frequently changing priorities
- Leadership and people management experience in a fast-moving environment
- Excellent analytical skills and detailed knowledge of Excel and experience with BI tools (e.g. Looker)
- Advanced experience building and analyzing models using various statistical tools for forecasting and scheduling optimization
- 5+ years of professional experience in a call center environment
- 2+ years of experience managing a Workforce Management (WFM) specialty role and hands-on experience with Calabrio WFM and WFO systems (preferred) or alternatives (Aspect eWFM, NICE IEX, impact360)
- Forecasting/staffing experience
- Scheduling
- Real-Time Monitoring
- Clear, effective communication
- Attention to detail, PM experience, makes deadlines
- Fast worker, quick to pivot, quick learner, adaptable, thrives in environments with volatility and ambiguity
- Driver, proactive, self-starter, solution-oriented
- Able to see the big picture while working in the weeds
- Previous experience working with executive-level employees (preferred)
What the job involves
- We are looking for an experienced Workforce Management Manager to oversee forecasting, planning, staffing optimization, and reporting
- This role requires demonstrated ability to calculate, analyze and interpret data and information to draw meaningful conclusions, problem-solve and make informed decisions
- The person in this role is analytically minded, operationally excellent, and comfortable working with executive leadership to drive impactful change
- As the Manager, Strategic Workforce Management, you will identify opportunities to enhance efficiency and lead pilot programs that identify new and innovative ways to improve team performance
- You will be responsible for evolving our workforce management tools & programs and building accurate operational reporting capabilities
- As the Manager, you will directly manage and lead the WFM team
- Manage long-term, medium-term, and real-time staffing decisions across the team
- Identify & implement technology and tools for data driven staffing decisions
- Analyze historical performance & identify opportunities to improve performance
- Engage with senior leadership & broader organization to provide advice on special projects
- Develop & maintain operational reporting on staffing levels, attendance, and occupancy
- Document standard workflows and best practices
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company values
- Clients First: We walk with our clients every step of the way through their finanical journey, showing compassion and empathy until we help them live the debt-free life they deserve
- Best Answer Wins: We encourage differences of opinion and perspective through direct communication, collaboration and empowering people across all roles and levels. Our innovative ideas and broad range of expertise help us reach the best solution for those we serve
- Data-driven Approach: Fueled by technology and data, we are inspired to explore new ways to solve old problems. We use metrics and innovation to maximize customer satisfaction and retention
- Operate as an Owner: We are motivated to execute, deliver results and roll up our sleeves to work together for the success of our clients, our company and each other
- Elevate Others: By working together, we lift up our clients and employees to strive for excellence, reach their milestones, and accomplish their objectives
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Lou Antonelli
(COO, not founder)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
Salary benchmarks
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