Solutions Reliability Engineer, Amazon
Selling Partner Services
Office located in San Jose, CA
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
Office located in San Jose, CA
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Are you passionate about managing the development, testing and support processes in a rapid software development life cycle? Automating DevOPs & Testing Tasks? Solving operational and reliability problems?
- Have the ability to learn technical concepts quickly with a strong sense of urgency
- Have enthusiasm for working in a fast paced, rapidly changing environment
- Be a creative problem solver, who is passionate about innovation and customer experience
- Have a diverse background in related AWS technologies
- Have strong written and oral communication skills
- Can deal with ambiguity; work with minimum supervision
- Are you thrilled about automating repetitive technical tasks?
- Are you passionate about solving and complex technical problems and performing root cause analysis?
- You are someone who enjoys innovating, solving hard problems and working on the cutting edge of technology
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience working with REST API based services
- Experience with REST web services, XML, JSON
- Experience using SQL-based relational databases
Desirable
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience using Git
- Knowledge of IT Support processes and SLA management
- Knowledge of OpenAPI specification and tools
- Automating DevOps tasks including CI/CD, infrastructure management, software testing, and production monitoring
What the job involves
- Dive Deep troubleshooting, diagnosing, and resolving problems across various technologies to perform root cause analysis
- Create and update engineering or customer-facing documentation
- Develop runbooks, or build tools, used by customers or other Support Team members
- Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
- Completing projects to improve API solutions reliability
- Solutions Reliability Engineering SRE provides proactive quality focused responsibilities for our data products and to ensure customer confidence in our SP-API (Selling Partner API) developer experience
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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