Manager of Customer Marketing & Advocacy, BuildOps

Salary not provided

+ Bonus + Equity Grant

Sprout Social
Mid and Senior level
Toronto

3 days a week in office

BuildOps

Management software for commercial speciality contractors

Job no longer available

BuildOps

Management software for commercial speciality contractors

201-500 employees

B2BReal EstateSaaS

Job no longer available

Salary not provided

+ Bonus + Equity Grant

Sprout Social
Mid and Senior level
Toronto

3 days a week in office

201-500 employees

B2BReal EstateSaaS

Company mission

To bring a true all-in-one solution with the best technology to the people who keep America's hospitals, power plants, and commercial real estate running.

Role

Who you are

  • You are obsessed with brand reputation and thrive in a fast-paced environment where you can make a direct impact
  • You have 3-5 years of experience in online reputation management, customer marketing, or a related field
  • You have experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.)
  • You are an excellent communicator with strong writing and interpersonal skills—you know how to defuse a situation and turn detractors into advocates
  • You’re data-driven and can report on trends, customer sentiment, and performance metrics to inform strategy
  • Bonus points if you have experience in B2B SaaS or construction tech industries
  • Must be able to work in office three days a week on a hybrid schedule in Los Angeles, Toronto, or Raleigh

What the job involves

  • This role champions the voice of the customer throughout their journey with BuildOps—before go-live and beyond. You will develop programs to spotlight customer successes, scale advocacy, and increase product adoption through lifecycle-based campaigns and strategic communication
  • Review Campaigns: Drive initiatives to collect and publish testimonials across key platforms (e.g., G2, Capterra)
  • Advocacy Programs: Create tiered programs (e.g., referral, beta testers, ambassador networks) to mobilize champions
  • Social Amplification: Work with content team to highlight customer achievements and moments of delight
  • Success Stories: Lead case study creation in partnership with Sales and CS (both written and video)
  • Welcome & Prep Communications: Develop onboarding comms, checklists, and email journeys to align customer expectations
  • Go-Live Readiness: Collaborate with CS/Implementation teams to prepare customers for key milestones
  • Adoption & Retention Campaigns: Implement engagement programs using emails, webinars, and in-app messaging to drive usage
  • Feedback Loops: Gather feedback from early lifecycle stages and iterate on process with key stakeholders
  • Event Support: Drive customer participation in BuildOps-hosted events, panels, and webinars
  • Coordinate logistics and planning efforts for Forge, BuildOps' annual customer conference
  • Collaborate with cross-functional teams to support customer outreach, invitations, and follow-ups
  • Assist in developing conference content featuring customer success stories and product education
  • Support on-site logistics, customer experience coordination, and post-event engagement strategies

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Insights

Top investors

50% employee growth in 12 months

Company

Company benefits

  • LA, Toronto, & WFH opportunities
  • Premium insurance coverage
  • Wellness perks
  • Competitive compensation
  • Flexible schedule & PTO policy
  • Professional development opportunities & events
  • Great people, great place to work

Funding (last 2 of 4 rounds)

Mar 2025

$127m

SERIES C

May 2023

$50m

EARLY VC

Total funding: $225.8m

Our take

BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.

The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.

In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding, this fresh infusion underscores investors' confidence ain the company's vision and it potential to revolutionize management software for the modern commercial contractor.

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Freddie

Company Specialist at Welcome to the Jungle