Product Manager, TheFork
Sales & Service Experience
Offers bonus and equity
3+ days a week in office
Online restaurant reservation platform
Job no longer available
Online restaurant reservation platform
501-1000 employees
Job no longer available
Offers bonus and equity
3+ days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Min. 5 years experience in product management/ project management (ideally in a mobile or web environment)
- Experience in a CRM tool (ideally Salesforce Sales/ Service Cloud, Pardot) and Data Integration tools ETL, reverse ETL, Data Platform like Snowflake is a plus
- Msc/Bac+5 (Engineering school, Business degree, Master)
- Fluent English speaking and writing skills and good level in French
- Knowledge of agile projects management, Scrum techniques and the spirit of agile tools (ie. JIRA), project management tools (ie. Notion)
- Proven track record of successfully managing complex projects and cross-functional teams
- Excellent analytical, problem-solving, and decision-making skills
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
- Team player, passionate, open minded with a touch of humor
What the job involves
- You will join an agile and dynamic team at Internal User Experience Tribe, in a fast moving, “scale-up” environment to build the efficiency for internal users
- Reporting to the Senior Product Manager leading the Sales and Service XP team, you will take part in an international organization that values strong execution, sharing and growing together
- You will be in charge of strengthening the internal tools, processes and experiences for Sales and Service
- Your duo are the engineering teams composed of 10 developers specialised in Salesforce, Full Stack and Data Integration
- You will work closely with various stakeholders across Business Ops, Sales and Marketing, Customer Service and Operations, and other Product and Engineering, Data Tribes
- Drive innovation and efficiency in Sales, Marketing, and Customer Service operations through enhanced process automation in our internal tools (i.e. Salesforce) and data quality across systems and data platform
- Contribute to strategic initiatives vital to TheFork's success, including revenue generation, sales conversion and product-led capabilities
- Enhance the satisfaction of both our Restaurant partners and Diners by refining sales and service touch points, ultimately fostering stronger customer relationships and loyalty
- Product Strategy: Support Senior Manager to identify opportunities and prioritize product roadmap, aligning with overall business objectives and key results (OKR)
- Proactively improve and challenge current internal processes and data accuracy to optimize and scale productivity of our internal users and external customer experiences
- Project Management: Lead TheFork projects related to revenue impact, process and operational excellence, data ingestion and data quality through out Discovery, Shaping, Implementation and Change phase
- Facilitate cross-functional team coordination among various stakeholders (Sales, Sales Ops, Marketing, Revenue Ops, Customer Support, Ops, other Tribes in Product & Engineering, Data Team…)
- Problem-solvings: Understand the problems in the user journeys and propose solutions. Organize workshops with stakeholders to collect business needs
- Work closely with engineering teams for implementations by providing clear functional requirements, user stories and backlog priorities
- Stakeholder communication: Communicate product updates, roadmap changes, and give visibility of status to key stakeholders, including leadership teams, managers and end-users
- Quality Assurance: Manage testing sessions, monitorings and documentations to ensure quality of the deliveries and data reliability in Salesforce and across systems
- Change Management: Define and measure product success metrics/KPIs monitoring. Ensure user adoptions and feedback loop. Provide level 3 internal support on Salesforce, its Data integration and Data quality for end users
- Develop training materials for Sales Enablement and Knowledge teams for our end-users
- Benchmark and Vendor: Benchmark tools & solutions and provide technological watch (AI powered-solutions, process automations). Ensure compliance, good practices during new tools procurement and adoption
Our take
TheFork's platform plays a significant role in the digitisation of the hospitality industry by offering users a seamless way to select restaurants based on their preferences, read user reviews, check real-time availability, and make instant online reservations.
In addition to serving customers, TheFork also partners with restaurants by providing them with TheFork Manager, a software solution designed to optimise reservation management and streamline operations, This software helps restaurants improve their service and boost revenues by making their operations more efficient and responsive to customer demands.
A TripAdvisor company, TheFork has made significant contributions ot the global dining industry, partnering with 60,000 restaurants, achieving 30M app downloads, and attracting over 400M users. Celebrating its 15th anniversary in 2022, the company has cemented itself as a top player in the space, with future projects including a product for small and family-run restaurants, to support them as the industry becomes more competitive and complex.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Articles
Leadership
Almir Ambeskovic
(CEO, not founder)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
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