Director of Technical Product Management, ServiceNow
Data Platform, Relational
$207.3-362.7k
+ Variable/Incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$207.3-362.7k
+ Variable/Incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are seeking individuals who are passionate about databases, data technologies, and scalable applications to join our core data platform team
- 10+ years Product Management experience or equivalent experience in a technical role such as software development or solution architecture. 3+ years management experience
- Domain expertise in one or more platform technologies such as databases, APIs, or AI and system design concepts
- Experience with data platforms, developer platforms, or API platforms
- Proven track record of driving adoption of products and services at a large software organization and influencing BU leaders
- Market expertise in one or more of ServiceNow’s business domains such as service management, operations management, HR or ServiceNow relevant vertical industry expertise
- Experience operating and maintaining services at hyper-scale and corresponding system design
- Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes
- Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
- Strong prioritization skills and the discipline to focus on high impact activities
- Top notch written and oral communication skills
- Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
- Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions
- Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
- Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
What the job involves
- Come join the Data Platform Product team and work with a talented group of PMs, developers, designers and researchers
- The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of over 10K ServiceNow customers and partners
- ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses
- We are looking for a Director of Product Management to own our Data Platform Persistence services which includes our data management and data archiving suite, data access and scale services, and our on-premises data store technology
- We aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers
- This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the ServiceNow ecosystem
- We’re looking for a highly technical leader that can deeply understand platform technologies and drive vision and clarity at all levels of the organization from customers, our most senior executives, and product internals
- This unique role offers the opportunity to grow a team, be hands on with technology, and generate direct revenue with database and data management products used by over 10K enterprise customers
- Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue
- Drive adoption and new BU business opportunities and evangelize the Workflow Data Platform across ServiceNow
- Collaborate with customers, researchers, and architects on developing and testing innovative product ideas
- Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations, and dependencies
- Lead a talented team of product managers
- Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)
- Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation
- Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues
- Define key product success metrics and ensure they are instrumented & reviewed
- Understand how developers are using the product, gains, pains, and reasons for low usage
- Know top 3-5 customers intimately, their specific use cases, gains and pains
- Understand use cases by BU to better serve internal customers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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