• 1+ years of experience in project management, data, healthcare, strategy or consulting
• 2+ years of that experience involves working directly with engineers and designers
• 2+ years of experience with common project management tools such as Jira or Monday.com

Desirable

• The Product Operations team unlocks Oscar’s ability to ship more products faster and better, which is critical to Oscar’s overall mission to use technology and design to refactor healthcare
• The primary function of Product Operations is to execute and continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated
• We are currently hiring for two Associate Product Manager positions
• By applying for this position, you will be considered for a top-priority open position within the Product Operations team; a specific role and manager will be determined during the hiring process based on the highest priority need
• As an Associate Product Operations Manager, you will partner closely with Product team members, Engineering, business teams, external partners, and other stakeholders across two domains
• For one role, the first domain manages our Rosco tool, which empowers our Care Teams to guide members as they plan and get care
• The second domain is focused on enhancing the Digital Member Experience (DMX) across the care journey, from onboarding to finding care and estimating costs
• For the other role, first domain manages our Provider Portal, focusing on improving the provider experience, lowering Oscar administrative cost, and strengthening the provider / payer relationship
• The second domain is focused on our Broker Technology, which not only gives external sales channels (brokers, e-brokers, agencies) effective ways to sell, enroll, and manage clients on Oscar plans, but also delivers the most reliable, flexible, trustworthy, and easy-to-use commissions management technology and experience so Brokers can focus what they do best: enrolling and servicing their clients
• You will report to either a Senior Manager, Product Operations or a Product Operations Manager II
• Build and maintain effective relationships with Product Management, Design, Engineering, Data Science and other stakeholders to deliver on department programs and objectives
• Understand key development and/or planning processes to assist in the design of best practices, policies, automated procedures and technical standards to improve efficiency and quality
• Implement process changes on a prioritized basis
• Partner with management and/or aligned stakeholders (Product Manager, Data Scientist and/or Engineer) to analyze data and workflows to determine opportunities for process improvement
• Create and maintain documentation to make processes sustainable and scalable
• Apply project management strategies to ensure tasks are completed timely and risks/delays are surfaced proactively to manager and stakeholders
• Execute on product delivery processes within scrum teams and administer key tech-wide tools and processes as needed based on business demands, and in accordance with business direction
• Product delivery processes may include: facilitating internal communications around project status, feature launches and dependencies, working with stakeholders in Product Management & Engineering to specify test and acceptance criteria for manual QA testing, including documenting test plans & scenarios and owning bug/issue triage and resolution, and ensure that bugs are escalated and triaged appropriately
• Administering key tech-wide tools and processes may include: facilitating internal communications to solicit feedback, socialize solutions and gain buy-in before implementing changes, owning tool administration related to aligned domain, including recurring maintenance activities, issue triage and resolution and roll out process changes to impacted stakeholders, including communications and trainings
• Compliance with all applicable laws and regulations
• Other duties as assigned