VP of Product, Pendo

Analytics and Platform

$260-300k

Salary dependent on location.

Expert level
New York
Pendo

Digital adoption and product experience solutions

Open for applications

Pendo

Digital adoption and product experience solutions

501-1000 employees

B2BInternal toolsSaaS

Open for applications

$260-300k

Salary dependent on location.

Expert level
New York

501-1000 employees

B2BInternal toolsSaaS

Company mission

To elevate the world's experiences with software.

Role

Who you are

  • Seasoned product executive with 10+ years-experience ideally in B2B SaaS with strong preference for experience in high growth, VC backed startup environments
  • Experience acting as the steward for an E2E product strategy for an entire organization
  • Experience in engaging and evangelizing product and domain areas with external customers and partners in large forums
  • Significant experience in building for Enterprise companies and a keen understanding of their needs
  • Excellent communication skills, both written and verbal. An accomplished presenter who can successfully articulate the vision, product and strategy, as well as the critical issues and priorities
  • Experience building strong teams and setting the tone for a high-trust environment. Proven ability to build, motivate, and mentor an exceptional product team to support growth
  • Strategic thinker who can create and develop the long-term vision and is also a strong personal contributor with a desire to “roll-up their sleeves.”
  • Outstanding analytical skills and the ability to assess disparate data streams and distill them into meaningful, actionable strategic insights and recommendations

Desirable

  • Previous experience working on B2B SaaS Analytic products
  • Experience in working with ISVs to build a thriving ISV ecosystem built upon deeply embedded integrations
  • Strong business acumen and strategic thinking, with the ability to translate data and digital insights into actionable business recommendations and drive tangible business outcomes
  • Experience working with in-app communication products to drive adoption

What the job involves

  • As a VP, Product Management, you'll lead a team crafting a best-in-class software products that elevates user experiences
  • This role will lead three strategic areas of the our Product: Anlaytics that empower product teams to understand user behaviors, our Enterprise roadmap that ensures Pendo supports the needs of the largest companies in the world, and our Platform that is growing to build a thriving ISV ecosystem
  • The VP, Product Management will be responsible for defining and executing on all aspects of the product management strategy from inception to delivery to drive new+existing products and services inline with our 3-5 year vision
  • This executive will be responsible for collecting and interpreting market research, conceiving innovative products and services, creating a robust product roadmap, composing marketing and product requirements, and managing the product life cycle
  • Define, articulate, and execute on a clear vision and strategic product roadmap for Pendo’s new product lines
  • Partner with cross-functional leaders in helping define and influence product strategy that drives customer and business growth while creating future differentiation for Pendo
  • Devise and communicate clear long-term objectives, goals, and expectations
  • Gather relevant intelligence to drive impactful change and provide critical insights into new products and features
  • Execute all aspects of talent management: recruitment, development, performance management, and succession planning
  • Serve as an influential member of both Pendo’s executive team and the Product Leadership Team

Our take

Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.

Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.

Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

-19% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Nov 2021

$110m

GROWTH EQUITY VC

Jul 2021

$150m

SERIES F

Total funding: $468.3m

Company benefits

  • Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
  • Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
  • Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
  • Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
  • Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
  • Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield

Company values

  • Respect our lives outside of work: We bring our whole selves to work and celebrate what makes each other unique
  • Be direct and transparent: As individuals we are timely, candid, and respectful in providing feedback—even when it’s hard to do so
  • Maniacal focus on the customer: If there’s an opportunity to improve the customer experience, we do it
  • Bias to act: We take initiative to get things done, collaborate, and go above and beyond the call of duty
  • Show me the data: No matter what the decision, data should be the primary input for decision making
  • Act like owners:We use good judgement in our actions and decisions, and implicitly have the trust from our colleagues to be able to do so
  • Win together: We succeed together and challenge each other to grow. We collaborate and support one another as a team

Company HQ

Downtown, Raleigh, NC

Leadership

Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 21 more jobs at Pendo