Account Manager, StockX
United Kingdom
Streetwear marketplace
Open for applications
Streetwear marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To provide access to the world's most coveted items in the smartest way possible.
Role
Who you are
- Significant experience in a customer-facing role
- Strong verbal and written communication skills
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Frequent interaction with other teams, leadership and relevant stakeholders
- Be able to interact with multiple levels of buyers and sellers
- Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
Desirable
- A deep knowledge of the sneaker and fashion markets, especially in the UK, and excellent command of the key marketing channels
- Experience problem-solving and tackling problems with a creative mindset, creating recommendations and action plans for solving those problems
- A good understanding of the StockX model and intricacies of selling in the UK
What the job involves
- This role impacts our overall success as a business as you will be responsible for vocalising customer pain points and push for product and customer improvements
- You will to help identify growth opportunities, evaluate operational metrics, and be committed to providing top-tier customer service
- The ideal candidate is customer-obsessed, result-driven, entrepreneurial and is comfortable operating across functional lines, up and down a distributed organisation
- Manage and maintain user relationships within the UK and other territories, provide dedicated sales support to their business
- Achieve sales growth targets by assisting users in growing their business, as well as growing the overall power user base
- Conduct analysis on our most frequent users, helping to identify trends and patterns
- Seen as a lead relating to supplier/partner experience and supply
- Understands how sellers can grow their business, and tailor a sales package around their needs
- Brainstorm, plan, and execute seller activation events
- Streamline the on-boarding process for new users; creating on-boarding documents and emphasizing product features based on customer needs
- Work closely with customer service, operations, and product teams to troubleshoot customer challenges, resolve problems, ensuring a high quality of customer satisfaction
- Gather feedback and work closely with product team to design, test, and launch new features
- Actively brainstorm and propose business solutions that will grow the business
Salary benchmarks
Our take
StockX pairs buyers with sellers and verifies products through its live bid-and-ask structure, funding itself by charging a transaction fee on each sale. In return it verifies each item sold on the platform for authenticity and condition, setting it aside from competitors in this space such as TheRealReal.
The company is now hoping to further distinguish itself by working directly with brands to release products through the platform, with a vision to letting its customers set the price for goods in the same way investors do for shares in the stock exchange.
Despite issues including allegations of counterfeiting from Nike and a general slowdown in the resale goods market over 2022, StockX has continued its rapid growth, doubling the number of buyers on its network to 12 million. While a global economic slowdown has caused it to give up on plans for an IPO in the near term, StockX is nonetheless planning to expand its product line and expand internationally in the near future.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$60m
SERIES E
Dec 2020
$275m
SERIES E
Total funding: $495m
Company benefits
- We promote the physical and emotional health of our team members and their families. We offer generous health benefits packages to keep our team members happy and healthy
- Rest and recharge when you need it the most: In addition to a full holiday schedule, we offer generous paid time off for our team members
- Be present with your new family member: Through our parental leave benefit, new parents receive paid time off
- Invest in your future. Many of our team members can take part in our pension or 401k programs
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- Committed to What’s Right | We believe in the power of truth, authenticity, and transparency. We do the right thing, and we do it right
- Champion for Our Customer | We’re always listening and always learning so we can deliver the quality experience our customers deserve every single day
- Playing on the Dream Team | Our diverse and epic team is bound together by a deep belief in our vision, a passionate commitment to each other, and a shared joy in the adventure of it all. We play to win and have fun while doing it
- Hungry for What’s Next | We are committed to learning, growing and disrupting. We push ourselves and each other against the status quo, and we are not afraid to make mistakes
- Building a Legacy | We are forever building better - a better product, a better workplace and a better world. We’re going to keep raising the bar, changing the game, and ensuring we leave a mark that is never, ever forgotten
Company HQ
Downtown Detroit, Detroit, MI
Articles
Leadership
Greg Schwartz
(COO)Worked at Deutsche Bank before founding Upto, a calendar software startup where he acted as CEO prior to founding StockX
Scott Cutler
(CEO)Worked as Executive Vice President at NYSE Euronext, a technology-enabled global transaction platform, as well as working as President of StubHub and holding senior roles at Ebay
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