Customer Success Consultant, Cint
Digital insights gathering
Be an early applicant
Digital insights gathering
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To automate the insights gathering process so that companies can gain access to insights faster with unparalleled scale.
Role
Who you are
- Relevant customer-facing experience with ability to manage multiple complex projects under tight deadlines
- Experience with internal and external relationship management, client presentations, and quantitative data analysis
- Excellent written and verbal communication skills, with the ability to present to C-level clients
- Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals
- Resourceful problem solving, organized and process-oriented
- Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells
- Ability to convey complicated ideas to technical and non-technical audiences
What the job involves
- The Customer Success Consultant works with Cint’s customers to help them get the most from Cint’s technology platforms
- Customer Success Consultants build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals
- The Customer Success Consultant is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, generating usage reports, and maximising upsell opportunities by engaging with Sales, Trust & Safety, Product and other functions as necessary
- Enable customers to achieve their survey project goals using Cint’s ResTech platforms
- Manage relationships with Cint’s clients to drive usage and adoption of Cint’s products, and advocate for customer needs across internal stakeholder groups
- Onboard new client business and train new and existing customers to use Cint’s products in an optimal way
- Gain a working understanding of clients’ businesses and organisational structures to identify opportunities for growth and performance improvement
- Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth
Salary benchmarks
Our take
Cint is a market leader in digital insights gathering and acts as a catalyst for the digitalisation of the insights industry. Its area of expertise is the automation of the insight gathering process, allowing businesses to leverage insights faster at a lower cost.
Cint manages the world's largest consumer network for digital survey-based research - more precisely, companies use Cint's platform to connect with supply partners that provide insights on target audiences collected via online surveys.
The company serves thousands of B2B clients, counting Zappi, Syno, Nielsen, Statista and SurveyMonkey. Cint has seen rapid growth and has achieved a market-leading position due to significant investment in its platform, expansion into the US, and its acquisition of GapFish, P2Sample, Thumbspeak, and Lucid.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
42% female employees
4% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2010
$13m
SERIES B
Nov 2007
$2.8m
SERIES A
Total funding: $15.8m
Company benefits
- Work from home opportunities
Company values
- Collaboration is our superpower: We uncover rich perspectives across the world Success happens together We deliver across borders
- Innovation is in our blood: We’re pioneers in our industry Our curiosity is insatiable We bring the best ideas to life
- We do what we say: We’re accountable for our work and actions Excellence comes as standard We’re open, honest and kind, always
- We are caring: We learn from each other’s experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Olivier Lefranc
(CFO, not founder)Former CFO of Kantar Media. They have years of experience in financial management, and merger and acquisitions management.
People progressing
Alex joined Cint in 2019 as Team Leader of Customer Success. Since then, he has been Senior Customer Success Executive and in April 2021, became Customer Success Director.
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