Senior Product Manager, Live Nation
Festivals
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- 7+ years of product management experience, with exposure both to front-end user experiences and backend processes
- Previous experience in ticketing field preferred, along with a keen understanding of trends in e-commerce, technology and Ticketmaster’s product
- Demonstrate successful delivery of multiple product cycles in an agile environment
- Must be entrepreneurial and have excellent, executive-level communication
- Must be capable of managing multiple projects simultaneously
- Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry
- Be highly analytical and curious – you should be driven to know whether a product is working, and why
- Bachelor’s degree or equivalent experience, MBA a plus
- Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry
- Passionate – A love for your craft that pushes you to strive for elegance and quality in your work
- Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others
- Inquisitive – A forever student, always seeking to learn and grow with and from your peers
- Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas
- Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner
- A free and independent thinker, open to new ideas and concepts
- Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable)
What the job involves
- This role consists of being the voice for our festival clients and will be responsible in gaining a deep understanding of festival persona needs and using this expertise to shape future products
- This individual will build strong relationships with festival experts across the global business and will be responsible for translating and collecting user needs/gaps, pre-empting future needs, creating business cases, prioritizing and ensuring forward momentum of these items through the product organization
- This person will influence large, multi-disciplined proposal teams and coordinate the formulation of solutions while integrating products and services required to meet client needs. They may lead multiple opportunities concurrently, although typically in different stages of developmental maturity
- This is an excellent opportunity for a technically minded ticketing professional to join the Festivals & General Admission team at a thriving time for our business
- This role is focused on the festivals business globally, irrespective of the local ticketing platform, and the right person will be required to demonstrate a high level of self-initiative, focus, detail orientation, and flexibility while closely collaborating and effectively communicating with varying levels of stakeholders with fluctuating levels of technical backgrounds
- Gain and represent deep understanding of user persona needs, working in close collaboration with global Festival experts
- Create, refine and escalate KPI driven, value backed business cases for prioritization, ensuring forward momentum
- Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines
- Identify and communicate market trends, opportunities, and competitive product threats
- Drive solution development strategy based on competition, market dynamics and emerging technologies
- Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved
- Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies
- Support and work in collaboration with relevant leaders to create short and medium-term product and technology globally
- Clearly support others by providing honest, open, two-way communication and feedback
- This role may include significant travel and time on site at festivals
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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