• 2+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit
• Procurement experience procurement, sourcing, or vendor management background
• Excellent interpersonal skills and ability establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details
• Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)
• We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

Desirable

• We’re looking for a Customer Success Associate to manage our rapidly growing customer base across all industries in the growth segment
• As a CS Associate, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers
• As every business can benefit from our platform, you’ll also get exposure to different types of companies and industries
• You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees
• You will manage a portfolio of clients across all types of clients and be responsible for driving customer success
• This role is ideal for you if you enjoy building, creative problem solving, and want to work with fast growing SMBs
• You will manage a portfolio of Growth customers using data to identify where customers need help and programmatically reach out to those customers to drive adoption and retention
• Educate and enable our customers on Zip’s platform and procurement best practices
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
• Partner with the account management team to achieve target NRR and GRR
• Continuously improve Customer Success assets and processes