Senior CRM & Lifecycle Marketing Manager, Qonto
3-5 days a week in office
The finance solution that energizes SMEs and freelancers.
Open for applications
The finance solution that energizes SMEs and freelancers.
1001+ employees
Open for applications
3-5 days a week in office
1001+ employees
Company mission
To create the finance solution that energises SMEs and freelancers.
Role
Who you are
- Experience: 3+ years cross-channel CRM marketing (email, mobile, in-product), segmentation, user journeys, personalization, automation strategies using CRM platforms like customer.io, Braze. A/B testing and experimentation knowledge
- Teamwork spirit: Thanks to your clear written and verbal communication skills, you are able to collaborate with different teams, within a very international environment
- Mastery: Experience building out automations from scratch using data, cross departments insights and expertise, customer insights. You are an analytical thinker comfortable with measuring campaign performance and finding areas of opportunity using existing data
- Flexible: You are at ease in a fast-paced environment and are also able to work to tight deadlines
- Conscientious and organized: You pay attention to details, your expert eye allows you to ship the perfect experience, and you know how to prioritize your tasks
- Continuous improvement: You thrive to get better every day even if it means learning from your own mistakes
- Languages: You speak both English and French fluently (Italian, Spanish or German is a plus)
What the job involves
- As a CRM and Lifecycle Marketing Manager, you will join a team of 3 and contribute to build and manage the CRM strategy for our 4 Markets (🇫🇷🇪🇸🇮🇹🇩🇪)
- Business-oriented and customers centric, you will have a day-to-day impact on ensuring that our customers receive the most engaging communications to deliver value and growth for Qonto
- As a member of the Growth team, you will join a team of 50+ talented people and you will directly report to Coralie, our CRM lead
- Define and execute targeted automations aiming at educating our users about our key features, driving engagement, retention, and growth, relying on email, SMS, mobile push notifications, and in-product communications
- Guarantee thoughtful user experiences across the lifecycle, transactional, ad hoc campaigns, and in-product touchpoints infusing personalization across all channels
- Contribute to the continuous improvement of automated actions by leveraging new analysis, A/B testings, new channels, and product updates working closely with the Product Marketing and the Data teams
- Work with the creative and local teams to develop content and creative assets in line with the CRM best practices and locally relevant
- Contribute to the optimization and triggering of ad hoc comms as well as to the management of the marketing pressure
- Participate in a growing projec
- Impact on a daily basis with measurable actions
Application process
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
- We will send you an interview guide so you can best prepare yourself
- On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
Our take
Since its 2016 foundation, Qonto has grown into one of Europe’s most high profile fintech startups. It offers payment services and bookkeeping to SMEs and freelancers, in return for a monthly subscription.
Qonto’s rapid growth has seen it expand its footprint from France into Spain, Germany, and Italy. The company is capitalising on the digitisation of the financial services industry and has leveraged close business and product partnerships with other major fintech startups like Stripe, October, and PayFit, to continue improving its offerings.
The company's value has soared well into the billions and, on top of this, in 2022, the company completed the fastest-to-date €5 million fundraise on Crowdcube. Moving forward, Qonto appears to be working on building up its presence in newer territories. This includes the integration of Penta, a digital business banking provider for SMEs and freelancers in Germany, that will now operate as "Penta by Qonto".
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
44% female employees
43% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2022
$5.6m
LATE VC
Jan 2022
$535.4m
SERIES D
Total funding: $690.4m
Company benefits
- Tailor-made remote policy (from hybrid to full-remote)
- Lunch Card
- Dynamic career tracks
- Employee well-being initiatives
Company values
- Customer Focus: Prioritize customers in everything you do.
- Integrity: Always do what’s right, and respect people.
- Ownership: Own your part, get things done.
- Teamwork: Make (team)work easy.
- Mastery: Continuously raise the bar.
Company HQ
Saint-Georges, Paris, France
Articles
Leadership
Steve Anavi
(President)Prior to co-founding Qonto, they co-founded Smok.io (acquired by a Fortune 500), led operations at Groupon and worked at Deloitte Consulting.
Alexandre Prot
(CEO)Co-founded Smok.io along with Steve Anavi. Also co-founded digital consulting company Smartven.
Salary benchmarks
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Diversity & Inclusion at Qonto
Camille Pelcé (Diversity, Equity & Inclusion Project Manager)
- 43% women in the leadership team
- 44% women at Qonto
- 50 nationalities and counting
- 33% of staff are non-French
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