Technical Product Manager, Hootsuite
12 Month Contract
CA$98.4-137.8k
JIRA
Hootsuite
Mid and Senior level
Toronto
Vancouver
Social media management tool
Open for applications
Social media management tool
1001+ employees
B2BEnterpriseInternal toolsMarketingContentAnalyticsSaaSSocial Media
Open for applications
CA$98.4-137.8k
JIRA
Hootsuite
Mid and Senior level
Toronto
Vancouver
1001+ employees
B2BEnterpriseInternal toolsMarketingContentAnalyticsSaaSSocial Media
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- This role demands a blend of technical expertise, strategic thinking, and leadership
- A post-secondary degree in computer science, business and/or engineering and at least 4 years of Technical Product Management experience, or equivalent combination of education and experience, working in an environment delivering technical roadmaps using agile methodologies
- Solid technical background with experience in various programming languages and software development
- Technical acumen and understanding of APIs, Webhooks & Push Notifications
- Strong understanding of the social media landscape
- Excellent written and verbal communication skills with a demonstrated ability to present complex technical information clearly to developers, peer product managers, and senior leaders
- Ability to lead multiple, contending priorities while retaining attention to details
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others
- Priority Setting: Clearly understand how to assess the importance of tasks and decisions in the technical world compared to customer facing releases
- Problem Solving: Exceptional problem solving skills, with an ability to navigate complex technical issues, business problems and customer pain points
- Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
- Accountability: holds self and others accountable to meet commitments
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Interpersonal Savvy: relates openly and comfortably with diverse groups of people
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
- Self Development: is personally committed to, and actively works to continuously improve
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We’re looking for a Technical Product Manager (12-month contract) to join the Channel Integrations team, and help drive the strategy, development and implementation of API integrations with social media networks
- You'll play a key role in enhancing the value we derive from these APIs, aiding in the creation of best in class experiences and feature sets for our customers
- You’ll be collaborating with cross-functional teams including Social Network Alliances, Engineering, Design, Marketing and Customer Support teams to prioritize and build solutions that harness the capabilities of APIs made available to us from our social media network partners
- Collaborate with cross functional partners and help develop and communicate a clear vision for Social Network API integration that aligns with the company’s strategic objectives. Identify opportunities for new integrations and enhancements
- Lead the product lifecycle for social network API integrations from concept to launch. Create detailed product specifications, user stories, and acceptance criteria
- Play an active role in managing internal API communications and coordination, acting as the key member of the channel communications process with the Platform Infrastructure team, Publishing Platform teams and other platform teams
- Coordinate API changes and updates across the the Engineering Organization and Product Organization via Jira and other tools
- Work closely with engineering teams to design, develop, and implement robust API integrations. Coordinate with external social network partners for successful integration
- Collaborate with engineering to form a technical strategy for social network API integrations that aligns with and supports the company’s overall business objectives, driving innovation and competitive advantage
- Collaborate with other Product and Engineering teams in evaluating Alpha, Beta partnership opportunities with Social Networks
- Work with Engineering teams and Product teams throughout the duration of the Alpha and Beta programs to ensure seamless integration and optimal performance of social network APIs
- Collaborate with Engineering teams to input work into the program management cycle led by the Program Management Office, including creating Initiatives, Epics, User Stories in Jira, as well as sizing the work, defining scope of the work, and determining timelines
- Coordinate testing efforts, gathering and analyzing user feedback, and iterating on the product based on real-world usage
- Facilitate communication between internal teams and external partners, ensuring that all stakeholders are informed and aligned on project goals and timelines
- Conduct comprehensive market research and competitive analysis to inform product strategy. Stay updated on industry trends and advancements in social network APIs
- Own and review any Product feedback, API feedback and experiment requests from internal and external partners
- Manage multiple API integration projects, ensuring timely delivery and adherence to scope. Utilize Agile/Scrum methodologies to drive project success
- Work with product, data, customer success and sales teams to understand customer demand and feedback for certain APIs to help prioritize roadmap initiatives
- Review Hootsuite Ideas features requests that pertain to social network APIs
- Advise product managers and engineering teams on developer policies and terms of service
- Collaborate with marketing, sales, and customer success teams to develop go-to-market strategies and ensure launch readiness. Prepare and execute launch plans, including training materials, documentation, and communication strategies to ensure successful product adoption
- Monitor the performance of social network API integrations, gathering user feedback and utilizing data-driven insights to inform future development
- Translate stakeholder requests and company vision into priorities and execution plans with engineers and product managers
- Share compelling stories on how technical initiatives are critical to customer facing releases and provide visibility into technical product initiatives to the rest of the organization
- Share learnings and insights with other product teams in order to help them build highly engaging products
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Top investors
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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