Director of Sales Excellence, Sprinklr
Productivity
$178-296k
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
$178-296k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- The ideal individual will have the ability to exercise good judgment in a variety of situations, with hyper-organizational skills, strong written and verbal communication, and the ability to maintain a realistic balance among multiple priorities
- The ideal candidate must enjoy working within a fast-growing dynamic environment
- 10+ years’ experience in GTM Strategy & Sales Leadership
- Deep understanding of roles and responsibilities of GTM functions
- Demonstrable skills related to leading complex, highly visible executive level projects
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and on stringent timelines
- Impeccable interpersonal skills and the ability to build relationships with all stakeholders, including staff, Board members, investors, external partners, and clients, etc
- Highly resourceful team player, with the ability to also be extremely effective independently
- Professional demeanor and ability to demonstrate the highest level of customer/client service and response
- Capable of acting proactively, and anticipating the needs of the executive, keeping ten steps ahead
- Ability to use a high degree of confidentiality with sensitive information
- Ability to anticipate and resolve problems with impeccable problem-solving skills
- Growth mindset, professional maturity and an ability to work in a dynamic and agile environment
- Great written and verbal communication skills
- Fluency with Microsoft Office Suite and/or Google Suite
- 50% travel and an ability to support SVP’s GTM Strategy, Sales Productivity and Excellence needs
What the job involves
- Working with GTM Leadership on a daily basis and reporting to the SVP, Sales, the Go-To-Market (GTM) Director of Sales Excellence will lead strategy for the entire GTM function
- This person will partner closely with the other Directors & Operations Leaders to drive cross-functional alignment and execution across the business
- The Director of Sales Excellence also serves as a trusted confidant privy to highly sensitive information providing strategic leverage
- This role will necessitate the ability to work independently on projects from conception to completion and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion
- Beyond that, the Director of Sales Excellence embodies the best of the company’s culture and serves as an ambassador for the SVP, Sales
- This opportunity is to be involved with many different business components and many more growth opportunities for the suitable candidate
- The role is highly valued and respected as part of the leadership team
- Work closely and effectively with the SVP on strategy & planning, bringing forward insight and proposals based on their own analysis of the business and team
- Partner with Sales, Marketing, Customer Success and Product leadership to drive strategic programs, deliver operational excellence, and respond to changing needs of the business
- Serves as a trusted confidant to highly sensitive information, a lot of the time knowing more than other executives, who are the SVPs direct reports
- On-going analysis and implementation of operating rhythms to ensure leaders and teams are focused on the right metrics and focus areas
- Serve as a liaison to the Executive Team and key business partners. Communicate directly, when asked, on behalf of the SVP with ELT, Partners, and Board Members on matters related to SVPs initiatives
- Heavily involved in executive team meetings, serving as a key interface with other executive team members to ensure their meetings are productive and actionable
- Partner with Finance and Ops on key business health metrics and long-range planning initiatives
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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