Tax Manager, Eptica
Office located in Markham, Ontario
Customer engagement management software
Be an early applicant
Customer engagement management software
21-100 employees
Be an early applicant
Office located in Markham, Ontario
21-100 employees
Company mission
To act as an extension of customer service teams by helping them develop customer relationship strategies, deliver high-quality, quick and personalised interaction with your customers.
Role
Who you are
- CPA-CA designation, minimum of two years of post-designation tax experience in national accounting firm
- Strong data management skills using excel and other tools to create and work with pivot and lookup tables and advanced formulas
- Well-developed and enthusiastic interpersonal and written/verbal/visual communication skills
- Exposure to ERP’s and financial reporting tools such as Great Plains and Prophix would be an asset
- Experience with tax provisions for multinational public entities, preferably in the Technology sector, with U.S. tax and U.S. multinational exposure
- Strong time and project management skills, ability to meet tight deadlines and balance competing priorities
- Excellent ability to gather and analyze information, summarize and communicate key elements for recommendations
What the job involves
- The Tax Manager role is a great introduction to the Company’s global operations, acquisitions, and accounting groups and has direct exposure to the senior leadership team
- The role is focused on two primary objectives
- First, ensuring the Company is meeting its tax compliance objectives regarding filing tax returns, as well as calculating and paying tax installments on a timely basis, providing support for withholding tax remittances and calculating tax provisions for quarterly public reporting
- The Tax Manager will play a key role in improving the timeliness, accuracy and efficiency of the tax provision process and will look to leverage this to reduce external tax compliance fees
- Second, the role will support tax planning initiatives as directed by the Director of Taxation and Vice President Finance, on global tax initiatives designed to improve the Company’s effective tax rate and reduce cash taxes paid
- Key to meeting this objective will be to identify tax savings opportunities and execute against initiatives aimed at making the Company’s operations more tax efficient on a global basis
- Preparation of Canadian tax returns, working papers, and review of foreign tax returns prepared by third party preparers
- Review of tax accounts for foreign statutory reporting purposes
- Perform FAPI Analysis on entities as required
- Create and update surplus calculations for foreign entities
- Review of transfer pricing policies and transfer pricing reporting
- Prepare quarterly tax provisions to support the Company’s external financial statements including drafting of all related tax disclosures and tax presentation
- Prepare tax installment calculations for the Company’s global operations balancing cash flow with minimizing attraction of installment interest charges and penalties
- Provide tax advice on sales contract structuring including analysis of alternative entities/countries to maximize cash flow and minimize withholding taxes
- Provide tax support for acquisition due diligence to identify tax issues and risks related to acquired companies
- Provide support for tax planning initiatives aimed at minimizing cash taxes paid and reducing risks associated with filing positions
- Look for opportunities to standardize, streamline and implement improvements to the tax return and provision processes
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Eptica provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform called Vecko for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Eptica has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$7.8m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12m
Company values
- Determination - Challenge our limits and go beyond
- Engagement - Say it, mean it, own it
- Collaboration - Together we go further
- Innovation - We value change, let’s innovate
- Diversity - An open mind enriches everyone
Company HQ
Notre-Dame-des-Champs, Paris, France
Articles
Leadership
Olivier Njamfa
(CEO)Co-founder of Umeum from 2005 to 2015. CEO & Business Mentor of 7Mountains since 2021.
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