• We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers
• You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights
• The ideal candidate will be experienced in leading customer interactions with a technical background, strong communication skills, and able to actively listen and problem-solve to provide clear advice and effective solutions
• Degree in computer science, information technology, or a related field
• 4+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry
• Experience working within the Cyber Security industry OR similar domain
• Strong understanding of cybersecurity concepts, technologies, and best practices
• Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts
• Exceptional command of the English language, both in written and spoken communication
• Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
• Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
• Experience with tools like ChurnZero, CRMs (e.g. Hubspot), Gong, and collaboration tools such as Asana, Notion and Slack

Desirable

• Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis
• We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard
• Due to continued growth, the Customer Success team is expanding, and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers
• This role currently reports to the Manager, Customer Success EMEA
• Onboard and enable UpGuard customers to optimize their usage and integration with existing systems to achieve technical and business goals
• Understand your customer's business in-depth, identify gaps and how they are going to be successful using UpGuard, provide best practice recommendations, resources, success plans, and customer-specific training
• Engage customers proactively to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey
• Translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
• Proactively monitor security ratings and metrics (e.g. health score, usage), addressing potential risks and improvement areas
• Advocate for the customer by providing updates to internal teams on customer perspectives, risks, strategic insights, issue resolution activities
• Collaborate with internal teams to identify opportunities for upselling or cross-selling additional products and services to our customers

• Before starting work with us, you will need to undertake a national police history check and reference checks