Customer Trust Senior Manager, BeyondTrust

• Bachelor’s or Master’s degree in Computer Science, Information Security, Information Technology, or equivalent experience
• 8+ years of experience in Information Security, Risk Management, or Compliance
• Technical & Compliance Expertise
• Strong understanding of cybersecurity frameworks and regulatory standards (e.g., ISO 27001, SOC 2, NIST, PCI DSS, GDPR, FedRAMP)
• Experience in a SaaS organization managing customer security reviews and supporting enterprise sales processes
• Familiarity with security certifications, principles, control implementation, and best practices
• Skills & Attributes
• Excellent verbal and written communication skills—able to translate complex security topics for non-technical audiences
• Strong analytical and problem-solving skills with a proactive, results-driven mindset
• Ability to manage multiple stakeholders in a fast-paced environment
• Proficiency with CRM tools, SaaS management, and governance platforms

Desirable

• BeyondTrust is seeking a Customer Trust Manager to strengthen our Customer Trust program and support revenue-generating activities
• This role serves as a critical bridge between the Sales, Product, and Technology teams, ensuring our security and compliance practices align with industry standards and customer expectations
• As a key member of our team, you will engage directly with customers and prospects to address security inquiries, manage security assessments, and drive continuous improvement in our security posture
• Reporting to the Director of Trust & Security, this position requires a mix of technical expertise, compliance knowledge, and strong interpersonal skills to build trust and enhance our security and compliance initiatives
• Act as a primary point of contact for security-related customer inquiries, including questionnaires, assessments, and audits
• Effectively communicate implemented security controls, compliance posture, and risk management approach to customers
• Develop external-facing resources such as white papers and due diligence documentation
• Cross-Functional Collaboration
• Partner with Sales, Customer Success, Security, Legal, and Product teams to support customer engagements
• Influence product roadmaps by analyzing customer security requirements and advocating for security enhancements
• Ensure alignment between customer security expectations and BeyondTrust’s security programs
• Monitor compliance with customer and partner contractual obligations
• Stay informed on regulatory changes and industry trends to provide strategic recommendations
• Assist with reviewing security-related clauses in customer and vendor contracts, as applicable
• Process & Program Improvement
• Own and refine security review processes, tools, and documentation to improve efficiency
• Develop metrics, dashboards, and reporting mechanisms to track customer trust initiatives
• Manage security-related SaaS tools to streamline customer interactions

• Healthcare
• Retirement
• Generous time off policy

Total funding: $12.1m

Unifying in-office and remote terminals with secure authorisation, BeyondTrust is meeting the changing demands of identity security with new technology. Though it was founded in 1985, BeyondTrust modernised its systems with a new software platform in 2022, that better suits the security needs of remote work and hybrid employee structure.