Senior Manager of Product Management, Live Nation
Insights
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- The ideal candidate is extremely comfortable working with clients, designers, engineers, and business stakeholders
- He or she is both analytical and creative and has experience and passion building vision and roadmaps for large scale, data-driven applications using the latest technology
- Proven experience of technology focussed, senior level business systems analysis and successfully implementing change
- Proven track record of delivering iteratively against a high-level roadmap to learn and adapt quickly
- Excellent written and oral communication skills with the ability to clearly and succinctly explain complex ideas and processes
- Experience and comfort talking to customers to solicit and understand needs, gaps, and pain points
- Experience working in an Agile development environment with a strong understanding of the role of the product owner
- Ability to learn new information quickly and thoroughly including ability to understand the components of a technical architecture and how they fit together
- Strong organizational skills with the ability to manage the successful execution of concurrent priorities
- BSc or equivalent degree required; Advanced Degree in computer science, business, or design preferred (but not required)
- Ticketing, transaction, or live event experience is a plus
- Challenge the norm and push the team to forget the easy route and go after the impossible
- Energetic and capable of distilling complex challenges and issues into understandable and sizeable elements
- Communicate clearly and transparently, orally or in writing
- Work collaboratively on projects with technical and non-technical colleagues
- Entrepreneurial spirit and strong leadership presence
What the job involves
- We are seeking a Sr Manager, Product Management to join the Data Products team and lead the Insights area to define actionable, relevant and forward-looking Insights that allow Ticketmaster B2B clients (promoters, venues, sports clubs, artists…) to harness the power of Ticketmaster’s data and make data-driven decisions
- The role is fundamental in driving the successful delivery of an enterprise scale Insights programme for Ticketmaster’s clients, where you and your team will define intuitive and scalable insights and dashboards that are central to the B2B Ticketmaster’s experience
- Own, manage, prioritise and publish product vision and roadmap for the Insights offering through value-based techniques, business and technology strategy and business opportunity, incorporating requirement needs from sponsor, stakeholder and SME’s
- Drive the definition, evangelization and implementation of a strategic vision for Client Reporting across Ticketmaster International
- Manage a small team of product managers to write detailed business and functional requirements, and operational processes for each project
- Be an expert in reporting tools for ticketing by understanding clients needs and technology
- Collaborate with Design, Architects, Dev/Engineering and QA to ensure appropriate level of detail for product acceptance criteria is agreed and understood and that all product development meets the goals of the project and overall strategy
- Manage change and promote the continuous improvement of products and processes
- Ensure the product managers are hands-on within the project team on a day-to-day basis, continually inspecting and shaping the backlog in response to the changing business landscape or technical discoveries
- Ensure conflicts are reconciled and consensus built across the Product, PMO, Engineering teams and stakeholders for all initiatives and critically evaluate information gathered through end-to-end analysis across technology stacks, working with technology leads on feasibility and specification
- Ensure that Product Management processes are fully integrated into the end to end SDLC
- Mentor, Coach and manage the work of other Product Managers on the same stack, ensuring they have a solid understanding of the product vision and are delivering appropriate artefacts of sufficient quality within the expected timelines
- Work with operational and marketing teams to ensure successful product rollouts and client adoption
- Partner with product mangers in other verticals to coordinate the release of new features and solicit input on new features and optimizations
- ROLE SUCCESS CRITERIA:
- Ensure timely deployment and roll-out of products and features to markets and clients
- Actively contribute to continuously increase product adoption and usage
- Delight our clients and deliver beyond their expectations
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Founders
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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