Customer Success Manager, Procore
Mid Market, Levelset
$72-99k
OTE
$57.6-79.2k
BASE
+ Eligibility for Equity
More information about location
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$72-99k
OTE
$57.6-79.2k
BASE
+ Eligibility for Equity
More information about location
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- 1+ years of experience as a Customer Success Manager, Account Manager or similar customer facing role
- Bachelor’s degree is preferred or equivalent work experience
- Experience communicating with all levels of large, complex organizations, especially with the C-Suite
- Demonstrated resourcefulness and ability to multitask and prioritize competing customer needs
- Ability to quickly understand Levelset’s technology and the problems we’re solving in the construction industry
- Experience relating to construction or financial SaaS industry is preferred
- Proficient in Microsoft Office, G Suite, Salesforce, or similar tools
What the job involves
- We’re looking for a Customer Success Manager - Mid Market to join Levelset, a Procore Company, in the Customer Success department
- In this role, you’ll serve as a trusted advisor to Levelset’s Mid Market customers, building strong relationships with key customer stakeholders and guiding them through their Payment Hero journey from onboarding to renewal
- You’ll focus on ensuring Levelset’s customers are well supported, educated, and fully adopted on our platform throughout their journey
- As a Customer Success Manager, you’ll be the key partner for a designated portfolio of Levelset customers in our Mid Market segment to increase adoption, stabilize retention and promote loyalty through meaningful business reviews and day to day interactions
- Use your confident communication skills, resourcefulness and infinite curiosity to develop strong customer relationships, drive customer goals and advocate for improvements with high ROI
- The Customer Success role is expansive and highly visible
- It will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of Levelset, a Procore Company
- This position reports into the Manager of Mid Market and Enterprise Customer Success
- Coordinate and lead strategic and insightful business reviews with large, complex organizational teams
- Collaborate with cross-functional teams to drive towards customer goals and be the voice of the customer to provide clarity and visibility both internally and externally
- Lead customers through successful onboarding and manage on-going success plans to enable customers to achieve their desired business outcomes in Levelset
- You’ll work closely with the expansion account executive team to identify expansion opportunities in your account portfolio, collaborate on cross sells and drive toward net negative churn
- Provide the highest level of service to your portfolio of customers through diligent communication
- Partner with Account Executives, Support, Research, Implementation and other Customer Success teams to develop and maintain best practices in support of customer goals
Application process
- We’re looking for someone to join us immediately
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company values
- Openness: Be honest without ego
- Optimism: Build toward what’s possible
- Ownership: Take initiative and move forward
Company HQ
Carpinteria, CA
Articles
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 43 more jobs at Procore