Director of Sales Operations, Klaviyo
Americas
$184-276k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$184-276k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Significant, demonstrated experience in a go-to-market function, in particular operational experience working within or across a revenue organization
- Experience designing, implementing, and maintaining operational systems of record
- Ability to design and implement operational processes for scale and efficiency
- Ability to learn quickly within a fast-paced team, including highly technical topics
- Ability to handle interpersonal relationships judiciously, professionally, and compassionately
- Utterly organized and meticulous with a love for simplifying complexity; able to dig into the details while also seeing the big picture
- Intellectual curiosity paired with a high growth-mindset
- Strong influencing skills, with a reputation for getting things done effectively
- BA, BS, or equivalent in Business, Computer Science, or related field; MBA preferred
- Excellent oral and written communication skills, including Executive-level presence and gravitas
- Superb people and leadership skills and ability to interact with peers, senior Executives, cross-functional stakeholders, and external third parties
- Strong strategic mindset, with ability to help set direction and outline key outcomes.Own the communication, implementation and adoption of business process changes within the sales org
- Establish regular communication channels between sales operations and the sales team
- Hold regular meetings to review performance, address issues, and share updates
- Foster collaboration between sales operations and other departments (e.g., marketing, finance) to support cross-functional initiatives
- Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred
- Minimum of 10 years of experience in sales operations, business operations, sales management/strategy or a related role, with at least 5 years in a leadership position
- 8+ years experience in an enterprise SaaS environment, in particular field sales (or similar) experience or experience working closely with revenue generating teams
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions
- Excellent leadership and team management skills, with a track record of building and leading high-performing teams
- In-depth knowledge of sales processes, methodologies, and best practices
- Proficiency with CRM systems (e.g., Salesforce) and other sales technology platforms
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
What the job involves
- The Director, Sales Operations - Americas will help set and lead strategy for the Americas Sales organization and support Americas Sales Leadership in defining, articulating, and adjusting strategy in accordance with company-wide objectives
- This Director will develop and execute the sales operations strategy to support the region’s revenue goals and sales objectives
- A key element of success in this role is to design and implement comprehensive market entry strategies, including market analysis, competitive landscape assessment, and go-to-market plans
- This Director should be a strategic thinker with a growth mindset and a focus on continuous improvement
- They should be Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines
- We value leaders who results-driven and accountable, with a strong sense of ownership and urgency; in addition, adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment
- Find opportunities to improve operational efficiency and effectiveness, implementing organizational systems and processes to support growth and cross-functional collaboration, with a focus on agility
- Map out and continuously improve the sales process to streamline workflows and reduce inefficiencies
- Develop and enforce sales policies and procedures to ensure consistency and compliance
- Coordinate with Business Automation and Systems to enhance productivity and effectiveness
- Develop and operationalize sales plays end-to-end that support corporate and/or regional strategies
- Own the regional forecast coordination, taking a data driven approach and providing clarity and counterarguments to sales leaders to arrive at a number within 5% accuracy
- Oversee the development and maintenance of sales dashboards and reports to provide insights into the key drivers behind sales performance
- Proactively analyze sales data to identify trends, opportunities, and areas for improvement, highlighting them to management as early as possible
- Provide actionable insights and recommendations to the sales leadership team
- Monitor and analyze market trends, customer needs, and competitive activities to inform strategic decisions
- Design and contribute content for key regional meetings including leadership offsites, MBR/QBRs, productivity reviews etc., as needed
- Lead and mentor a high-performing sales operations team, fostering a culture of excellence and continuous improvement
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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