Customer Success Manager, Innovid
Measurement
$110-125k
+ Quarterly bonus + Stock options
End-to-end TV and video advertising solutions
Open for applications
End-to-end TV and video advertising solutions
501-1000 employees
Open for applications
$110-125k
+ Quarterly bonus + Stock options
501-1000 employees
Company mission
To effortlessly engage audiences with scaled ad serving, data-driven personalization, and converged TV measurement across linear, CTV and digital.
Role
Who you are
- 4-5+ years of Customer Success experience, Account Management experience or related business experience, preferably within the measurement space
- Capacity, passion for, and ability to represent the value and impact of our technology on our partners, teams, and its relationship to our overall business goals
- Strong knowledge of digital advertising and space: media planning, creative, and publisher trafficking and relationship management
- Selling experience specifically in upselling of clients on products and services a plus
- Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations)
- Must have experience managing and executing digital campaigns as main client point of contact
- Future-minded individual with a strong desire to contribute to an emerging leader in the online media space
- Thrives in a dynamic, fast-paced, high-growth work environment
- Strong working knowledge of entire Microsoft Office suite
- Bachelor's degree
What the job involves
- As a Customer Success Manager, Measurement, at Innovid, you will be responsible for managing and nurturing relationships with our valued measurement publisher partners that leverage our Software (Self Serve) products to ensure their success and satisfaction
- Your primary goal will be to proactively engage our partners, understand their needs, and provide strategic guidance to maximize the value they receive from our products/services
- Develop and maintain strong relationships with a portfolio of publishers to understand their goals, challenges, and needs
- Serve as the main point of contact for publishers, providing ongoing support, guidance, and strategic advice to retain and grow the business throughout the customer lifecycle
- Collaborate cross-functionally with sales, operations, product, and support teams to ensure ongoing success
- Create and execute customized success plans for each client, identifying key metrics and milestones to drive the adoption and usage of our products
- Proactively identify opportunities for upselling, cross-selling, and expanding our solutions to meet evolving customer needs
- Support Product team with user feedback and insights related to new releases of our tools and products
- Monitor customer health metrics, analyze data, and leverage insights to anticipate publisher issues and provide proactive solutions
- Conduct regular check-ins, business reviews, and training sessions to drive product adoption and gather feedback for product improvement
- Advocate for publishers’' needs internally, championing customer-centric initiatives to improve the overall customer experience
Our take
In 2007, Innovid's founders Zvika, Tal, and Zack came together to make digital video do more. Digital was on the rise, and it was time for video to step up. Two years later, Innovid filed the first patent to insert interactive objects into video. Since then, it has evolved to run as an independent advertising and measurement platform for the world's largest brands.
Innovid runs data-driven creative delivered on all channels (from connected TVs and mobile devices to social channels like Facebook and YouTube), and 3rd party measurement through its media-agnostic platform. It also works with the industry to help advertisers scale how they create, deliver and measure ads across different platforms.
Innovid has struck up partnerships with great companies already, which is a good sign of its ability to win big contracts; it has worked with 1,000 of the world’s largest brands. It is also continually innovating; in 2022 it has launched a TV measurement platform, InnovidXP, for converged TVs.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
40% female employees
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2019
$30m
LATE VC
Mar 2015
$10m
SERIES D
Total funding: $67.6m
Company benefits
- Our amazing benefits package includes medical, dental, FSA (dependent and medical), life insurance, short-term disability, 401(k) matching and generous paid time off
- We celebrate based on achievements, not on who worked the longest hours
- Our team members, all over the world, come together to give back to their local and global communities by volunteering, doing marathons, fundraising, and donations
Company values
- Innovid's Social Responsibility - Delivering long-term sustainable value to all of our stakeholders
- Climate and Sustainability - Consciously reducing our impact on the environment and taking actions to protect our planet
- People, Culture and Equity - Actively implementing policies and creating a culture to support positive social impacts both within the company and beyond
- Business Ethics and Governance - Consistently supporting strong corporate governance as a core principle in all aspects of the business
Company HQ
Union Square, New York, NY
Articles
Leadership
Zvika Netter
(CEO)Serial entrepreneur. Founded BeSure (shopping product in Israel), NTR Visual Technologies (front-end software for financial institutions) and Garagegeek (not-for-profit focused on collaboration spaces)
People progressing
Joined as an Account Manager. Promoted six times in eight years to Vice President of Compliance & Certifications.
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