Vice President of Relationship Management, Nuvei
Payment technology partner
Be an early applicant
Payment technology partner
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver unified commerce solutions and expertise, and to help clients capture every payment opportunity that comes their way.
Role
Who you are
- We are looking for a highly driven and motivated individual who can drive our client agenda forward
- A minimum of 10+ years of experience in a relationship management payments role; managing tier 1 enterprise, strategic clients
- 10+ years’ experience building, running, and managing teams in an organisation that is scaling
- Strong track record of client retention and identifying new opportunities for growth
- Interested in people development and investing in personal development, coaching, experience doing so
- Payments experience required with an ability to consult and advise clients on many facets of the payments ecosystem
- Work to targets and metrics set by leadership, developing a path to number
- Exceptional communicator, written and verbal with an additional language desirable
What the job involves
- The VP of Relationship Management will be responsible for the management and growth of the Nuvei ecommerce client portfolio in Europe
- It is a highly strategic, key leadership role within our company, with the goal of maximising and optimising our client service levels
- The successful candidate will report in the SVP Commercial for Europe and will be responsible for development and execution of our customer success strategy
- The individual will manage a team of relationship managers to ensure that we are meeting our clients where they need to be, delivering on our commitments and maximising our revenue
- Meet and exceed assigned revenue goals
- Lead a team of strategic relationship managers, focused on growing our client’s business
- Support the relationship management team to grow and undertake creative concepts to promote client retention
- Serve as an advisor to our customers, leveraging payments and industry knowledge to proactively consult with and provide guidance to our clients
- Build business cases with clients and guide their decision-making process
- Ensure that the Nuvei Service model evolves with our clients, and we expand our support as our business grows
- Be a key stakeholder in product strategy, work closely with our Product teams to help influence our new product developments based on customer needs
- Build an “above and beyond” culture, where we consistently exceed the expectations of our clients, learning through feedback and listening to our clients
- Identify improvements to existing systems/products & processes as well as opportunities for new services
- Action and execute disciplined and responsible budgeting forecasting of our portfolio
- Identify new opportunities to increase our share of wallet within our client portfolio
- Consult with the management team on risks, opportunities and performance outlook for our business
Our take
As payment processing becomes more complex, with a range of providers and products on the market, it can be difficult for companies to determine where they should focus and invest. Nuvei helps businesses to keep ahead of trends in payments, and thus serve their customers better, by providing payment technology and consulting services.
As a payment technology partner, Nuvei has combined its offerings - which include a payments platform and banking-as-a-service - with access to rich expertise in the changing payments space. In doing so, it enables its clients to "capture every payment opportunity that comes their way", so they can extract more revenue and optimize operating costs.
Nuvei's future trajectory takes a bold turn with its 2024 transition to a private entity under the stewardship of Advent International. With an all-cash transaction valuing Nuevei at $6.3B, the move underscores confidence in its industry standing and growth potential.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Dec 2019
$270m
GROWTH EQUITY VC
Jan 2006
$60m
SERIES A
Total funding: $330m
Company benefits
- Centrally located offices
- Generous parental leave policy
- Free yoga classes and subsidized fitness programs
- Career pathing, training and professional development opportunities
- Free monthly catered breakfasts
- Fresh fruit available daily throughout the week
- Birthday and work anniversary recognition
- Work-from-home opportunities
Company HQ
Downtown Montreal, Montreal, QC
Articles
Leadership
Philip Fayer
(Chairman & CEO, not founder)Previously the President and CEO of Pivotal Payments.
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