• We are seeking an imaginative, skillful, and versatile designer who in addition to having a substantive hands-on experience of designing for exceptional customer experience and also has a good understanding of experience design for mobile apps
• We're looking for an experienced designer to lead UX design for our team
• 7+ years of design experience
• Have an available online portfolio
• Knowledge of usability principles and techniques
• Experience working in Agile/Scrum development environments including design sprint cycles
• Strong understanding of responsive and mobile-first design principles
• Ability to balance user needs with business goals and technical constraints
• Experience with prototyping tools and techniques to quickly iterate on design concepts
• Knowledge of best practices for information architecture and design
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience in delivering design solutions for projects of large scope and complexity
• Experience defining and maintaining design patterns and UX standards
• Experience designing and prototyping with tools such as Figma, Balsamiq, Sketch, Photoshop, Illustrator, InVision, or similar
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience with UX design of complex workflows

Desirable

• As a Sr. UX Designer, you will work closely with product managers, business stakeholders, engineers and developers in a hands-on role, building personalized experiences for our customers filled with inspiration, discovery, and delight
• You will craft innovative user experiences from early stage product concepts to launch, and as the multidisciplinary core of our design practice, help creatively shape and drive the customer experience
• Lead and improve upon our product design process - starting from early research and hypothesis, through defining requirements, creating user flows, wireframes, visual designs, and prototypes to effectively conceptualize and communicate detailed interaction behaviors that support decision making and development
• Own UX from beginning to end and ensure product/feature is built to spec and achieves project goals
• Elevate the visual design of the customer experience to drive higher engagement
• Contribute to the group’s best practices for UX design while continually advocating design thinking, process, and craft throughout our organization
• You care and work towards fostering an inclusive and supportive design culture
• Drive design through all phases, from user research and exploratory prototypes to design reviews, delivery, and usability testing
• Collaborate and communicate effectively within cross-functional teams across design, product, engineering, and management
• Advocate for the user experience in all discussions, ensuring that the user’s voice is heard and considered in product decisions
• Stay current with industry trends, tools, and technologies, and apply them to improve the design process and deliver cutting-edge experiences
• Ensure consistency and adherence to design standards and guidelines across all products and platforms
• Present design concepts and strategies to stakeholders and senior management, effectively communicating design rationale and decisions
• The UX Designer will be focused on delivering innovative, customer-forward, business-relevant, and mobile-first CX. While day-to-day focus will vary, work will include:
• Designing conceptual sketches, wireframe information architecture, high-fidelity mockups, prototypes and interaction specifications
• Partnering with product managers and engineering on product and feature launches
• Collaborating with product and business teams to inform CX improvements
• Using research methodologies to turn customer feedback into actionable findings
• Delivering high quality creative designs across diverse products and devices