Shared Service LOA Manager, Wayfair

• Success in this position requires a deep understanding of employee lifecycle processes—such as hiring, terminations, benefits, and leaves of absence—as well as expertise in federal, state, and local employment laws
• The ideal candidate will demonstrate strong critical thinking, analytical skills, and the ability to influence and collaborate with senior leaders to drive organizational success
• 3-5 years in a Managerial role with 3+ years of Human Resources Management experience (HRBP, HR Shared Services)
• Bachelor’s degree in Human Resources Management, or related field, or equivalent experience
• Strong critical thinking skills with the ability to anticipate second order impacts and offer proactive solutions in advance even when beyond their immediate area of responsibility if necessary
• Able to deliver both direct results and results through their teams (e.g., developing their direct reports)
• Able to partner with and/or deliver outcomes to stakeholders on trends, issues, process improvement as well as escalation resolution and cross collaboration on projects
• Strong project management skills (PMP a plus) and demonstrated success in executing complete end to end projects
• Experienced in manipulating, analyzing and reporting data while knowing when/how to tailor to specific audiences

• Wayfair's Employee Resource Center (ERC) serves as a vital hub, dedicated to supporting employees, enhancing productivity, and fostering an environment of inclusion, collaboration, innovation, and professional growth
• The ERC is currently seeking an experienced Employee Resource Manager to lead and develop assigned teams while ensuring the efficient delivery of services aligned with Service Level Agreements (SLAs)
• In this role, you will oversee task distribution, prioritize initiatives, and collaborate with Talent leadership to continuously improve the quality, compliance, and efficiency of ERC processes
• This knowledge will empower you to effectively support your team and handle escalations with confidence
• Support, develop and lead a team of ERC Associates and Senior Associates who are responsible for handling talent-related inquiries of moderate complexity
• Deliver on OKRs/ KPIs and ensure adherence to Service Level Agreements
• Monitor and analyze volume to identify and communicate trends and assist in capacity planning
• Coach, mentor, and assist in developing the team, including monitoring, reporting, and driving individual and team performance
• Establish and maintain relationships with Talent Partners and stakeholders to seek feedback and identify opportunities
• Ensure third party vendors perform according to Service Level Agreements (e.g. Equifax, MetLife)
• Ensure compliance with Company policies and procedures as well as state, federal and local laws
• Drive the ERC shared service vision through continued focus on efficiency and standardization with an emphasis on repeatable, scalable processes

Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.