Senior Enterprise Risk and Compliance Program Manager, Toast

$136-218k

+ Equity

Senior and Expert level
Remote in US
Toast

Point of sale and management system for restaurants

Open for applications

Toast

Point of sale and management system for restaurants

1001+ employees

HospitalityB2BFoodProductivitySaaS

Open for applications

$136-218k

+ Equity

Senior and Expert level
Remote in US

1001+ employees

HospitalityB2BFoodProductivitySaaS

Company mission

Toast's mission is to enrich the food experience for all.

Role

Who you are

  • Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience
  • At least seven (7) years of experience in a risk and/or enterprise risk management role at a technology (FinTech preferred) company designing and implementing enterprise risk and compliance frameworks and programs
  • Familiarity with laws and regulations related to software, payments, payroll, credit, consumer, etc

Desirable

  • Innovative thinker with the leadership ability to influence, communicate change, and support adoption
  • Strong communication skills (both written and verbal)
  • Ability to partner and collaborate with senior leadership across functions to enhance programs and design effective processes
  • Detail-oriented with the ability to meet firm deadlines

What the job involves

  • Toast, Inc. seeks a Senior Manager to mature the Enterprise Risk and Compliance program through the design and implementation of new/enhanced risk management processes, creation/update of formal enterprise-wide risk policies and procedures, development of comprehensive oversight reporting and monitoring, and implementation of governance and risk management technology/tools
  • Support the maturity of key risk and compliance programs and program foundational elements
  • Expand the foundational process and control inventories. Update risk taxonomy as the company continues to evolve
  • Enhance the enterprise risk assessment process, including methodology and approach, to ensure scalability with growth
  • Execute ongoing risk assessment exercise. Provide ongoing risk reporting, including on the status of key risks, the effectiveness of controls and responses/mitigation, key risk indicators, exceptions, etc
  • Enhance enterprise incident management framework and reporting
  • Manage the risk reporting and escalation to governing bodies, such as risk and compliance committees and Board committees. Responsible for coordination of agenda, preparing speakers, and development of committee materials
  • Own, manage, and mature the risk appetite framework for the organization and associated lines of business
  • Implement technology and tools, such as a GRC, to support the effective and efficient execution of risk management processes, including automation of processes, where possible

Our take

Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.

Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.

Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

28% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Feb 2020

$400m

SERIES F

Apr 2019

$250m

SERIES E

Total funding: $899m

Company benefits

  • Peer and company recognition programs
  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

Company values

  • We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
  • We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
  • We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
  • We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
  • We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.

Company HQ

Fenway–Kenmore, Boston, MA

Leadership

Steve Fredette

(President)

They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.

Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.

They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.

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