• The role requires a blended skillset like customer-tailored strategies, relationship, phenomenal customer life-cycle management; the ability to stay cool as a chilled cucumber in gripping freight situations, keeping a smile on and good spirits to match
• Basic Requirements:At least 5 years of experience in project management, sponsor and decision-maker relationships in enterprise software
• Experience presenting software solutions and development roadmaps, as well as leading customer feedback roundtables, with customers in multiple locations
• Proven track record of building business relationships with mid/senior level executives on the customer side
• Comfortable working in a cross-department role, requiring regular interactions with various stakeholders, in various locations, within the company
• Hold the vision of broader company goals, understand, present,and reach business objectives, with an ability to align company and customer strategy
• Ability to manage customer expectations in conjunction with software capabilities (i.e. ability to prevent/ work around customer-specific customization requests and push back in case demands do not align with company roadmap scope or needs)
• Methodical, organized and detail-oriented. Enough that you’re upset that we forgot the “-” between detail and oriented
• Proactiveness, assertiveness and self-confidence, even in stressful situations
• Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment
• Fluent English speaker and writer - from the friendly chat to the C-level meetings lingo

Desirable

• You’ll be leading roll-out projects for our Enterprise and SMB customers, keeping them happier than a Pharell Williams (and he’s happy)
• Lead software implementation projects, engaging with the customer at point-of-sale and leading them all the way until they go-live
• Develop project plans and execute them according to their timelines, accounting for dependencies and risks
• Centralize and coordinate stakeholder communication and interactions during the project implementation stage
• Familiarize yourself with the technical capabilities of the Freightos WebCargo SAAS products, as well as other relevant services, in order to onboard customers expeditiously
• Define strategic initiatives and employ excellent organizational skills to launch customers on the path of strong adoption and growth
• Analyze and identify gaps and inefficiencies in the project rollout process and create a plan to bridge and improve them
• Create clear KPIs for project rollout and implementation and make sure they’re met
• Help define a clear product features layout, in alignment with the Sales team, in order to reduce chances for gaps and mismatches during the sales process
• Lead regular meetings with the Sales, Customer Success, Product and other teams to track projects’ status