Account Manager, Nextdoor
Mid-Market
$120-135k
OTE
The compensation range for this role includes a base salary + commission structure with a 70/30 split
Private social network for neighbours
Be an early applicant
Private social network for neighbours
501-1000 employees
Be an early applicant
$120-135k
OTE
The compensation range for this role includes a base salary + commission structure with a 70/30 split
501-1000 employees
Company mission
Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.
Role
Who you are
- We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging
- You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships
- 3-5 years of experience in account management or client services at a digital media/advertising company or agency
- Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
- Track record of successfully retaining and growing customer relationships
- Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
- Curiosity, hunger to learn, and passion for problem-solving
- Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
- Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
- A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
What the job involves
- Mid-Market advertisers are foundational to a successful multi-billion dollar advertising business and in recognition of that, we are seeking a customer obsessed Account Manager to join our growing Mid-Market team
- Nextdoor Account Managers are a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products
- The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners
- The team drives results for our brand partners while creating neighbor value
- Nextdoor’s Mid-Market Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform
- We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor
- You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product
- Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
- Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
- Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
- Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
- Leverage internal tools and dashboards to analyze and optimize performance
- Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
- Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
- Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises. Some business-related travel may be required
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
Our take
Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.
The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.
The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (2 rounds)
May 2019
$129.1m
Dec 2017
$78.8m
Total funding: $207.9m
Company benefits
- Monthly wellness stipend
- 12 weeks of parental, family or medical leave
- Global end of year shutdown
- Learning and development stipend
- Work from home opportunities
- Health insurance
Company values
- Earn trust every day
- Invest in community
- Customer obsessed
- Think big
- Experiment and learn quickly
- Act like an owner
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Prakash Janakiraman
(Advisor & Co-founder)Graduated from the University of California, Berkeley before working in engineering roles at Google and as the co-founder of Fanbase.com
David Weisen
(Engineer & Co-founder)Worked as a software engineer at Google, Fanbase.com and Open Harbour after graduating from Stanford with a degree in Computer Science
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