Senior Web Engineer, Intercom
Plus equity
The modern customer communications platform
Be an early applicant
The modern customer communications platform
1001+ employees
Be an early applicant
Plus equity
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Candidates with experience implementing code and applications supporting web marketing best practices will do well in this position
- 7+ years building websites, working with Javascript, HTML/CSS, and modern web frameworks and server-side rendering (preferably React and Next.js)
- Deep knowledge of a high-level programming language (for example, Ruby, Python etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- Experience building design systems
- Close collaborator with Design
- Experience in building navigation elements and scrolling experiences
- Great understanding of UI/UX
- Experience building multi-platform (Mobile, Web), cross-browser components that adapt to different screen sizes
- Knowledge of CI/CD tool sets
- Passion for engineering excellence, clean coding, and SOLID principles
- Ability to assess performance through metrics, and suggest improvements
- Have expertise integrating, developing, or scaling usage of solutions like Contentful (CMS), Marketo (Marketing Automation), Mutiny (Personalization), Optimizely (A/B Testing), Google Tag Manager (Tags), and Google Analytics (Reporting)
- Proven track record of improving site performance (Google CWV), technical SEO structures and site indexation, UI/UX, deployment workflows (parallel projects/multiple users), and staging sites (mirror production/QA)
- Competence across the stack, including upstream APIs
- Ability to lead out large projects
What the job involves
- Intercom's web team is looking for Full Stack Engineers who can help us evolve our website experiences to fully utilize modern web technologies to deliver great experiences for our visitors while meeting our marketing goals at speed and scale
- The focus of this position is to collaborate directly with a wide variety of business stakeholders to outline objectives and guide the best use and implementation of web capabilities to showcase our portfolio, drive engagement, and capture leads
- This position is a full-stack engineering role within a diverse global team responsible for our web platform's ongoing optimization and maintenance
- Examples include SEO, user experience, content management, personalization, A/B testing, privacy and accessibility compliance, mobile design, localization, analytics, site performance, staging, and quality governance
- This role reports directly to the Sr. Engineering Manager, Web, and collaborates directly within a team of full-time and agency resources across front-end and back-end systems
- Driving and executing new website capabilities and experience projects that contribute to engagement, leads, and sales conversion
- Work in a cross-functional team with design, product, and engineering teams
- Collaborate with strategic partners across brand, marketing ops, product marketing, and demand
- Translate stakeholder and company goals into engineering programs and execution plans
- Involved in the full software lifecycle across the entire stack, by contributing in design meetings, providing feedback, collaborating with other engineers to execute and deploying projects in production
- Directly accountable for critical front-end and back-end systems health and capabilities
- Part of a collaborative, inclusive, and supportive team culture focused on fast, focused, high-impact execution
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 53 more jobs at Intercom