Customer Success Regional Lead, Mastercard

Economic and Location Insights Solutions

Salary not provided
Excel
Senior and Expert level
Toronto
Mastercard

Global payments technology company

Job no longer available

Mastercard

Global payments technology company

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Job no longer available

Salary not provided
Excel
Senior and Expert level
Toronto

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Company mission

To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Role

Who you are

  • Experience in delivery of SaaS solutions or data products
  • Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
  • Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
  • Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
  • Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication, and organizational effectiveness
  • Exceptional analytical and quantitative problem-solving skills
  • Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
  • Bachelor’s degree or equivalent qualification
  • Fluent local office language and English required, other languages desirable
  • Comfortable with significant customer interaction and excited to build relationships
  • Advanced Word, Excel, and PowerPoint skills required

What the job involves

  • As a Customer Success Regional Lead, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard
  • You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers
  • You will lead a team of customer success managers with a regional responsibility for products and customers, including managing a team, objective setting and career development, day-to-day guidance, escalation management and also aligning with other Mastercard teams such as Product, Finance, Sales on regional product goals
  • You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
  • Conduct product demos, develop and deliver training sessions
  • Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
  • Partner closely with product teams to create new features that best serve our customers
  • Research and deliver solutions for complex problems and respond to inquiries
  • Identify areas of improvement, track project & task updates, and identify clients at risk of churning
  • Represent the voice of the customer and influence the product development roadmap

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Insights

Few candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Company benefits

  • Gym membership
  • Share purchase options
  • Extra holiday purchase optional
  • Work from home opportunities
  • Health insurance

Our take

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.

As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.

The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.

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Steph

Company Specialist at Welcome to the Jungle