Account Manager, OpenTable
More information about location
2 days a week in office
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
More information about location
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 5+ years Account management or equivalent experience; validated customer service skills
- You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not essential
- A good listener, capable of understanding restaurants business objectives and handling objections
- Ability to manage objections and comfortable with a consultative sales approach
- You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business
- You have outstanding negotiating skills that help drive business value during sales engagements
- You are passionate about using data and analytics to advise decision-making and build cases
- Ability to work across many departments to take on problems and achieve results
- Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
- Confident in the delivery of training and speaking in front of groups
- Excellent social and planning skills: task prioritisation, effective time management
- Strong writing, presentation and interpersonal skills
- You are proficient in the use of Google Suite and Salesforce CRM
- Valid driving license and transportation (all business-related travel expenses reimbursed)
- Appreciate working in an unstructured and forward-thinking environment
- College degree required
- You are a native German speaker and have English language proficiency
What the job involves
- The Account Manager leads a portfolio of restaurants and is responsible for the full customer lifecycle
- From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer!
- Nurture and build upon existing high-level relationships to serve as a trusted advisor to restaurants
- Act as an advocate for restaurant customers and resolve cross-functional issues
- Act as the high-level point of contact for restaurant customer concerns
- Assist restaurant management with configuration to optimise reservation flow
- Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants
- Achieve company goals and sales objectives set quarterly
- Complete detailed report templates on the installation for Technical Support staff at OpenTable
- Place OpenTable reservation links on customer restaurant websites
- Track meeting activity and coordinate monthly meetings & QBRs with key customers
- Work with the Marketing team to help craft and implement restaurant-specific marketing programs and drive participation in promotional programs
- Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
- Educate operators about trends in the industry and offer rare insight
- Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
People progressing
Joined as a Project Coordinator. Promoted to Lead Project Coordinator after 2 years. Then promoted again to Project Coordinator Manager after 2 years. Now is Director of Global Sales & Services.
Salary benchmarks
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