Customer Success Manager, Second Front Systems
$130-145k
+ Equity.
More information about location
Security software solutions company
Job no longer available
Security software solutions company
101-200 employees
Job no longer available
$130-145k
+ Equity.
More information about location
101-200 employees
Company mission
To accelerate the delivery of emerging technologies to U.S. and Allied warfighters.
Role
Who you are
- 5+ years of industry experience in a Customer Success, Account Management, Renewals Manager, or similar type role
- Very strong customer service and excellent communications skills, both written and oral
- A history of success leading and directing customers through crisis situations while collaborating seamlessly cross functionally
- Adaptable and willing to learn new technologies
- Exceptional account management and time management skills
- Experience in Salesforce
- Experience in Gitlab (preferred)
- Knowledge of compliance regulations and records management pertaining to the ATO process (preferred)
What the job involves
- Second Front Systems (2F) is seeking a motivated Customer Success Manager to support our team
- We are a fast-growing entrepreneurial team working at the convergence of technology and national security
- The work will be dynamic and wide-ranging, supporting the deployment and scale of our Game Warden platform and future platform offerings of Second Front
- You will sit in the Customer Experience Team under the Growth Organization and report to the Director of Customer Success
- The Customer Success Manager will be responsible for ensuring successful outcomes of applications to the GameWarden platform and providing ongoing Support to a dedicated group of customers
- They will conduct kick off meetings, QBRs, & bi weekly syncs to provide post implementation support & be the trusted advisor for 2F customers throughout their journey with us
- This role requires excellent workload and account management skills, focusing time where most value can be delivered, and balancing competing requirements
- Churn management and customer retention
- Supporting a minimum-viable implementation process
- Educating customers and improving customer experience
- Driving account expansion and increasing lifetime value
- Collecting customer feedback and closing feedback loops
- Build customer relationships and drive loyalty
- Mapping customer success journeys and removing friction
- Building and implementing the right customer success playbook
- Liaising with the Sales team to understand customer needs
- Liaising with the Operation & Product teams to understand the Game Warden value & functionality
- Facilitating Business Reviews with Project teams & Executives internally & externally
Our take
It goes without saying that national security is of extremely high importance and billions of relevant currencies are fuelled into achieving the highest standards each year. Second Front Systems fast-tracks government access to disruptive, commercially-proven, SaaS applications for national security missions.
Founded in 2014 by two former U.S. Marines, they used experience of outdated technology and systems to power the company's national security mission. Since its founding, Second Front has developed a DevSecOps platform and several AWS GovCloud solutions.
2023-24 funding rounds mean the company can now look to expand into the UK market and position its DevSecOps platform Game Warden as a software bridge between the two nations. The current operations and software used by the two countries are not matched and this ironing out could be transformational for the progress of joint security. The company is described as a market leader and it’s clear it is making huge progress in sectors of great importance.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$70m
SERIES C
Nov 2023
$40m
SERIES B
Total funding: $152.1m
Company benefits
- Health - Receive medical, dental, and vision coverage with a significant company contribution to premiums for both the employee and family members. Additionally, wellness services are provided for physical exercise through ClassPass and mental health through Talkspace.
- 401k - We offer a 401k program with a range of high-quality investment options. Your eligibility begins after 90 days and the company makes an automatic 3% monthly contribution regardless of how much you contribute from your salary.
- Health - Receive medical, dental, and vision coverage with a significant company contribution to premiums for both the employee and family members. Additionally, wellness services are provided for physical exercise through ClassPass and mental health through Talkspace.
- Equity - Gain ownership in the company as you work to grow it alongside your teammates with our equity incentive plan managed through Carta. As the company’s success grows, yours will too
- Additional Benefits (Company Funded) - Life Insurance Short-Term Disability Long-Term Disability
- Work From Anywhere - We operate as a remote-first and collaboration-driven company with operations that span the globe. We ensure you have access to the best tools to do your job from home and provide an annual office stipend.
- Flexible PTO - We provide flexible time off, recognise 11 federal holidays, and offer 12 weeks of parental leave.
- Professional Development - We value your drive to grow and provide an annual stipend for self-directed professional development.
Company HQ
Trolley Square, Wilmington, DE
Articles
Leadership
Tyler Sweatt
(CEO (not founder))Currently Partner at the Silicon Valley Defense Group, Technical Advisor at Pallas Advisors, Advisory Board Member at Calypso AI and Advisor at GovCity.
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