Associate Implementation Manager, Anduin

• 2 + years experience supporting an enterprise SaaS solution
• A passion for financial technology, especially the private markets
• Detailed, organized, and results-oriented mindset
• A strong sense of urgency and ability to prioritize effectively
• Experience testing and debugging issues to identify a root cause
• Excellent communication and soft skills - capable of tailoring messaging to various audiences
• Track record of managing multiple concurrent projects with varying complexity levels
• Excellent verbal & written communication skills
• Great problem-solving skills, taking a consultative approach to finding the best solution
• Curiosity, grit, and persistence

• As an Implementation Associate (IA) at Anduin, you will be part of a team responsible for owning the client relationship from onboarding through renewal
• You will work with our team of our Implementation Managers (IM) who are the primary point of contact and trusted advisors to our sophisticated clients and partners
• If you can stay cool in high-pressure situations while providing best-in-class service and solutioning to some of the most prominent names in Private Equity and Venture Capital, then Anduin may be a great fit for you
• Work on a team with our IM’s to onboard and build strong relationships with our clients to understand their needs and ensure their success with Anduin
• Serve as a point of contact and liaison between clients and the larger Anduin team (Product, Strategy, Engineering, Partnerships, Sales, Marketing)
• Learn how to teach clients Anduin’s best practices, connecting their goals and challenges with solutions within Anduin’s product suite
• Directly manage the form update process of our implementation process, which includes managing customer requests and working with our digitization team to ensure successful delivery
• Participate in demos, training, and ongoing enablement sessions to educate clients on Anduin’s features
• Assist IM’s in navigating client organizations to deepen existing relationships and uncover additional product and partnership opportunities
• Drive internal cross-functional project and process initiatives
• Advocate for your clients and influence the product development roadmap
• Assist clients with urgent needs and helping usher them to the best solutions across our platform and business
• Assist in covering the support email inbox, resolving incoming issues as needed

• Medical, dental & vision
• 401k contribution program
• Remote flexibility
• Employee stock option program
• Unlimited paid time off

Total funding: $15.6m

In the digital age, many sectors want to streamline and adhere to more contemporary practices to scale and boost productivity. Private markets fintech company Anduin has built a product that aims to modernise investment landscapes, enabling users such as VC and private equity firms to digitise documentation and launch funds through a “tailored onboarding experience” for their investors.