Commercial Operations Internship, Sharpist
Digital coaching provider
Job no longer available
Digital coaching provider
101-200 employees
Job no longer available
101-200 employees
Company mission
Drive the growth of organisations and their people through 1:1 digital coaching and personalized learning journeys.
Role
Who you are
- You are able to work independently, respond and prioritise working on time sensitive requests
- You are creative and like to tackle challenges to create happy customer outcomes
- Raise ideas or challenge the status quo to help us to iterate
Desirable
- Client Operations and Client Management experience would be awesome (but it's cool if you don't have it)
- Good communication skills (verbal and written) in German & English
- You love building stories, create presentations for our sales and our customers
- You get excited host onboarding sessions for new learners and HR customers
What the job involves
- As our Commercial Operations Intern (f/m/x), you are responsible for supporting our revenue & operations team with delivering customer value - implementing solutions for our Sharpist clients, build automations to reduce repetitive operational and manual tasks with great care to deliver on our customer support requests
- Within 1 month, you will..
- Have met with and established collaborative relationships with the wider revenue department
- Take over the first operations responsibilities on your own
- Within 6 months, you will…
- Help plan and execute our own Operational Challenges delivering unparalleled experiences
- Help identify improvements to our processes i.e. with automation solutions for repetitive tasks
- You will be a key Stakeholder the Client Operations Area working closely with Revenue and Operations Teams
- And then, what's next?
- The sky’s the limit. Depending on your performance and preference, we are open to converting this to a regular position where you can further your career with us
Otta's take
Xav Kearney
CTO of Otta
Sharpist are looking to capitalise on the $300-billion worth corporate learning and development market with a curated marketplace of 1:1 coaching experts available to employees. Enterprises who purchase the service from Sharpist are attracted by the startup’s attention to customer experience, with a learner engagement of more than 90%.
The digital coaching provider counts some of Germany’s biggest businesses as its clients (BASF, Allianz, Porsche). It is now looking to use new funding to expand its services to new markets, including the UK and Ireland.
While the organisation has had great success in its home markets, it will be interesting to see whether it can replicate its impressive growth amongst employers with noticeably different workplace cultures and L&D practices.
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$23m
SERIES A
Feb 2020
$5m
SEED
Total funding: $29.1m
Company benefits
- Have your own certified coach
- Flexible working hours
- Free mate, beers & muesli
- Unlimited vacation policy
- Language classes
- Employee library
- Sustainable company discounts
- Visa & relocation support
Company HQ
Neukölln, Berlin, Germany
Founders
Dominik Lahman
(Co-Founder)A Computer Scientist and Mathematician, Dominik founded and was director of bitkraut, a Berlin-based IT startup. They also worked as a Research project Leader at Fraunhofer Institute for Open Communication Systems.
Fabian Niedballa
(CCO)Previously scaled operations in high-growth environments including as Head of Supply Operations at German startup, GetYourGuide. Also previously worked as a strategy consultant at L.E.K.
Hendrik Schriefer
(CEO)Built and led various teams in human resources, from headhunting to leading the HR department of their previous company, Motius. Also worked as a Global Venture Development Manager at Rocket Internet.
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