Senior Alpha/Beta Program Manager, Roku
Convenient and affordable TV streaming players
Posted today
Convenient and affordable TV streaming players
1001+ employees
Posted today
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- Bachelor’s or Master’s degree in a relevant field, or equivalent experience
- Extensive experience in software development or Quality Assurance. Experience running alpha/beta programs is a plus
- Proficiency in BI/data warehouse tools, databases, and SQL
- Strong foundation in Program Management fundamentals and best practices
- Effective communication skills with development teams
- Experience with test case creation and execution
- Extensive experience with Atlassian tools (JIRA, Confluence, etc.) and other Project Management software applications
- Hands-on experience with the software development lifecycle
- Strong analytical, problem-solving, negotiation, and organizational skills
- Excellent communication and technical presentation skills, attention to detail, and the ability to work independently
- Knowledge of consumer products, web user interfaces, and networking functionality, preferred
- Proven leadership skills with the ability to inspire and motivate teams
- Experience in managing large-scale projects with multiple stakeholders
- Strong understanding of user experience (UX) principles and their application in product testing
- Commitment to diversity and inclusion in the workplace
- Ability to lift TVs up to 50 inches in size. Comfort with the use of power and/or manual tools
- Having a customer service background is a plus
What the job involves
- Roku is seeking an experienced Senior Alpha/Beta Program Manager with Software Development, Quality Assurance, and Program Management experience to manage a large-scale pre-release validation program consisting of dozens of products and potentially hundreds of users
- This position requires excellent written and organizational skills
- Self-motivation, curiosity, and an eagerness to learn are critical components to be successful in this role
- We want a team player who can work cross-functionally and communicate effectively at all levels of management
- You must be able to condense early user feedback into actionable customer insights
- The Program Manager will manage high volumes of data and thrive on managing multiple complex initiatives running in parallel
- Lead multiple concurrent Alpha/Beta programs for devices and software features with an elevated level of detail and organization
- Recruit Alpha and Beta users across multiple demographics and experience levels
- Manage user interaction and engagement throughout the program
- Organize and analyze feedback to identify common themes, suggestions, and issues
- Collaborate with Engineering and Product Management teams on user workflows to be tested; curate detailed homework and provide initial triage
- Conduct internal acceptance testing before releasing software for Alpha/Beta testing
- Coordinate and manage the procurement and distribution of devices to users
- Conduct periodic user surveys to gather feedback, analyze test data, and generate reports to influence product launch decisions
- Foster a culture of data-driven program management, product excellence, and exceptional execution
- Facilitate company-wide communications to ensure transparency of progress and risks, maintain plan-of-record, and provide timely updates
- Work closely with external vendors and partners for driving associated activities
- Lead customer validation by engaging with external end-users to build confidence in Product launches
- Mentor and guide junior program managers, providing support and sharing best practices
- Develop and implement strategic plans for Alpha/Beta testing phases to align with overall product goals
- Ensure compliance with regulatory and security standards throughout the testing process
- Analyze competitive products and market trends to inform testing strategies and product improvements
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Articles
Leadership
Anthony Wood
(CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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