Senior Product Manager, Dialpad
Integrations
$166.3-205.5k
+Stock options
Office located in San Ramon, CA
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
$166.3-205.5k
+Stock options
Office located in San Ramon, CA
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- This role requires a strategic mindset, as well as tactical execution skills, to navigate the complexities of API development and third-party collaborations
- Bachelor’s Degree in Engineering, Computer Science, or a related field, or equivalent practical experience
- Proven experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred
- Strong understanding of APIs, third-party integrations, and software development lifecycle
- Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces
- Excellent analytical skills with the ability to interpret data and make data-driven decisions
- Strong organizational and project management skills, with a knack for leading cross-functional initiatives
- Superior communication skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders
- You are a creative, passionate and experienced Product Manager with 5+ years of experience, and a demonstrated track record of delivering exceptional product experiences in the Contact Center space and/or Analytics space
- You learn by doing, love tackling as-of-yet unsolved problems, and take an analytical approach to arriving at the best solution. You have an entrepreneurial, goal-driven mindset, and are comfortable in an agile environment
- You have excellent communication skills, and can act as a bridge between product, engineering, design, QA, marketing, and sales
What the job involves
- Dialpad is looking for a Senior Product Manager to join our dynamic Product Management team with a focus on Integrations. In this role, you will be instrumental in driving the vision and execution of integration strategies that enhance our suite of AI-driven products, including the AI Contact Center and AI Sales solutions
- You will collaborate across departments to ensure our integrations are seamless, efficient, and provide significant value to our clients
- As the Senior Product Manager for Integrations, you will own the end-to-end strategy for integration initiatives within Dialpad’s product portfolio
- You will assess customer requirements, work with engineering and design teams, and leverage feedback from Sales and Marketing to create integration solutions that elevate our offerings in the UCaaS and CCaaS landscape
- Develop Deep Product Knowledge: Become an expert in Dialpad’s core products and integrations, understanding the technical capabilities and market needs
- Cross-Functional Collaboration: Build strong partnerships with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines
- Integration Roadmap: Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives
- Customer Needs Assessment: Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans
- Problem-Solving: Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience
- Analytics Utilization: Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback
- Project Management: Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process
- Go-to-Market Strategy: Collaborate with Product Marketing to develop and execute effective strategies for communicating integration features and benefits to prospects and customers
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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