Customer Care Agent, Petlab
German Speaking
Food and supplements for pets
Be an early applicant
Food and supplements for pets
101-200 employees
Be an early applicant
101-200 employees
Company mission
To maximise the health and well-being of every pet.
Role
Who you are
- 1-3 years relevant work experience
- Familiarity with helpdesk software
- Knowledge of Microsoft 365 software is preferred
- Experience in a direct-to-consumer environment is preferred
- Fluent in English and German
What the job involves
- PetLab Co. is looking for a skilled Customer Care Agent to join the growing customer experience team.
- In this role, you’ll be the voice of a trusted brand that helps pets feel better at every stage of life
- This role reports to one of our Customer Care Team Leads and is a full time, hourly position.
- Your primary responsibility will be answering calls from our customers and helping them find solutions.
- When you’re not on the phone, you will be helping support customers in other channels like email, chat, or text
- 90% of your time will be dedicated to frontline work
- 10% of your time will be assisting on other projects, as needed, along with goal setting and review. There are weekly check-ins with your team lead
- Available shifts: Monday - Friday 8:00am – 4:30pm
Our take
Petlab Co is a direct-to-consumer pet supplement company. Founded by serial entrepreneur brothers, Christopher and Andrew Masanto, it has become one of the fastest-growing pet company in the USA.
Petlab Co’s focus on environmentally friendly pet food and probiotic supplements had a built-in market already, and that community has grown exponentially through digital marketing prowess.
The company has expanded its global presence by launching in Canada & Europe, with support from HSBC UK. Petlab Co are now focused on growing their team and targeting new audiences.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Company benefits
- Home Office Stipend
- Pet Friendly Office
- Collaborative Working Space
- Flexible working hours
- Company Equipment - You choose between a mac or a PC!
- Audible subscriptions - We love to promote and encourage personal & professional development so we couldn't be happier to pay for audio-books subscriptions of your choice on Amazon
- Employee Assistance Programme - We make sure our team is covered for a range of different circumstances personally and professionally, and have an employee assistance program that provides a complete support network of expert advice for the ultimate work/home life balance
- Pension Scheme - contributions towards your pension scheme!
- Cycle to work Scheme - Who doesn't love a brisk cycle into work! We have secure bike storage with a service lift and entrance dedicated to our wonderful cyclists
Company values
- Improve the lives of pets
- A commitment to quality
- Build loving communities
Company HQ
London, UK
Articles
Leadership
Christopher Masanto
(CEO)Currently Investor at Oura, Spiritual Gangster and Seed Health.
Share this job
View 4 more jobs at Petlab