Customer Insight Analyst, TravelPerk
Plus Equity
3 days a week in office
Corporate travel platform
Job no longer available
Corporate travel platform
1001+ employees
Job no longer available
Plus Equity
3 days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- 5+ years of meaningful professional experience in Voice of the Customer, market research, competitive intelligence
- Experience in building research and insights functions and processes
- High degree of confidence in turning research and intelligence into insightful stories
- Deep understanding of Product functions and the information and insights that drive their decisions
- Ability to plan, manage, evaluate, and facilitate market both qualitative and quantitative research
- Excellent communication and collaboration skills, with experience working with cross-functional teams and stakeholders
- Strong executive presence and ability to lead and influence our internal stakeholders & customers around your subject matter
- A demonstrated ability to take initiative, anticipate needs, and exercise independent and sound judgment
What the job involves
- In this role, you will be pivotal in instilling a deep understanding of our customers, prospects, and the competitive landscape in our company
- Your mission is to empower our teams to create transformative products that redefine business travel
- You possess a unique blend of storytelling and analytical acumen, capable of weaving compelling narratives from customer insights and market data that ignite strategic action
- You’ll serve as the visionary, understanding the bigger picture of our target personas, business model, competitors, and go-to-market strategy
- In your role, you will be a strategic advisor and collaborative partner to our Product and Design (leadership) teams
- You will also engage with our Business Operations, Data, UX-Research, Go-To-Market, and Customer Care leaders to ensure a unified approach
- This is an opportunity for company-wide impact by delivering inspiring, actionable insights and deep customer understanding
- Turn customer and prospect research findings and competitive intelligence into insightful stories that inform our product and go-to-market (GTM) teams to take strategic action
- Consolidate and synthesize proprietary and, where relevant, third-party research to inform strategic decision-making for our extended leadership teams
- Use multiple formats – including data visualizations, in-person presentations, and written summaries – to present findings in clear and inspiring ways
- Define and introduce new tailored research methods – around personas, customers, competitors, and products - to ensure we gather a rounded view of insights
- Build and maintain a research oversight model to merge and strengthen findings across insight sources
- In partnership with Product Marketing, build a program to deliver insights regarding our competitor's products and go-to-market strategy to inform our strategic and tactical actions in product and GTM teams
- Keep up on industry trends and engage appropriate counterparts outside of TravelPerk to gain best-practice knowledge
Otta's take
Sam Franklin
CEO of Otta
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveler more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Insights
Some candidates hear
back within 2 weeks
47% female employees
22% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2024
$104m
SERIES D
Jul 2023
$18.5m
GROWTH EQUITY VC
Total funding: $529.6m
Company benefits
- Competitive salary and stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Founders
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
Javier Suarez
(Shareholder)4 years experience at Booking.com in Business Development, where he met Avi. Served as CPO for TravelPerk, before co-founding TravelPerk, acting here as CEO.
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