Senior Software Engineer, TetraScience
Customer Engineering
Scientific data and AI cloud company
Open for applications
Scientific data and AI cloud company
101-200 employees
Open for applications
101-200 employees
Company mission
To radically improve and extend human life.
Role
Who you are
- We are looking to add individuals to our team that demonstrate the following values:
- Transparency and Context- We execute on our ambitious mission by starting with radical data transparency and business context
- We openly and proactively share all vital data and make it actionable, so our employees and stakeholders can solve any problem presented to them
- Trust and Collaboration- We are committed to always communicating openly and honestly at every level of the organization, functionally, cross-functionally, internally, and externally
- Empowering our employees will drive positive change across our entire ecosystem
- Fearlessness and Resilience- We must be fearless and resilient to fulfill our potential
- We proactively run toward challenges of all types, we unblinkingly acknowledge and confront the brutal facts - which all innovative growth companies invariably face – and we embrace uncertainty and take calculated risks
- Alignment with Customers- We know that our customers' success is our success
- We are honored and humbled by their commitment to us, and we are completely committed to ensuring they achieve their mission to unlock the world’s most important scientific innovations
- Commitment to Craft- We take our craft seriously and seek to be best-in-class in all we do, regardless of our functional role, seniority, or tenure
- We are members of one team that combines intellectual horsepower and curiosity, humility, and empathy to ensure we are always learning and evolving
- Equality of Opportunity- We cannot imagine our journey without a workforce which reflects humanity’s diversity
- We seek out the best of the best who bring with them unique and invaluable perspectives and talents and embody our common values - regardless of gender, ethnicity, race, or age
- 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams
- Experience resolving technical support issues and escalations efficiently
- Troubleshooting experience with API and various types of integration at scale in AWS
- Experience with CloudNative platforms and applications, Micro-services, and containerized deployments
- Experience with in Databases, NoSQL, Queueing Service, and Elastic Search
- Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
- Demonstrated experience of debugging software reliability issues in a distributed environment
- Excellent interpersonal and communications skills
- Curious, collaborative, self driven, innovative, and willing to take initiative
- Bachelor's degree in engineering, or technical related field
- Experience in science or Biopharma a plus
What the job involves
- Work with the customers and address any product related issues
- Partner with the account teams to drive product adoption and improve customer satisfaction
- Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams
- Identify product and documentation improvements and partner with the product and engineering teams to deliver them
- Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR
Our take
TetraScience connects lab instruments, software, and data applications through a cloud-native platform that’s purpose-built for the bio and pharma industries. As the only software of its kind, it provides scientific data that can be transformed into faster actionable information, accelerating new scientific discoveries.
Due to TetraScience’s machine learning capabilities, it benefits from partnerships and collaborations with other science-focused tech companies. Recently, TetraScience announced a strategic partnership with Google Cloud to speed up drug development and other scientific discoveries. This partnership combines the Tetra Scientific Data and AI Cloud with Google Cloud’s infrastructure and AI technologies, empowering the life science industry to harness Scientific AI for quicker insights and improved research, development, and quality-control processes for advanced therapies.
With substantial funding behind it, TetraScience is a significant asset to the scientific community. The company's commitment to innovation and collaboration ensures it remains at the forefront of accelerating scientific research and discovery, with its partnerships and technological advancements driving continuous growth and impact in the industry.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$80m
SERIES B
May 2020
$11m
SERIES A
Total funding: $117.1m
Company benefits
- Unlimited PTO
- 100% Company Paid Health, Dental & Vision
- Company Paid Life Insurance
- 401k Savings
- Company Paid Disability Insurance
- Equity Program
Company values
- Transparency and context
- Trust and collaboration
- Fearlessness and resilience
- Equality of opportunity
- Alignment with customers and partners
- Commitment to craft
Company HQ
Back Bay, Boston, MA
Articles
Leadership
Siping Wang
(President & CTO)Previously COO and CEO at TetraScience and Software Engineering at Cornell Superconducting RF Lab.
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