Client Success Operations Specialist, Flywire
$53-66k
+ Restricted stock units
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
$53-66k
+ Restricted stock units
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- 2+ years of client support experience
- Experience in handling customer objections and leading customer relationships
- Excellent time management skills
- Excellent interpersonal, analytical and planning skills
- Proficient presentation skills
- Salesforce and Zendesk experience is a plus
What the job involves
- We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Operations Specialist to support new and existing B2B Clients
- This individual should be a phenomenal teammate, interested in building an emerging vertical, and be motivated by success
- The Client Success Operations Specialist will be a hybrid role - supporting existing and new clients, maintaining and growing our relationship with them, while also handling operational and support functions for B2B clients
- Providing support for B2B clients while covering operational inquiries
- Manages day to day support ticket queue - for example, managing of chargebacks, refunds, operational issues
- Building and maintaining strong relationships and communication with B2B clients
- Working with internal teams to build out standard processes to support existing clients
- Strategic Consultation- Become a payment expert for our clients, delivering expertise, education, leadership and guidance to key stakeholders on their global payments strategy. Also gathering and evaluating customer feedback, and communicating these to product and management personnel
- Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
- Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company values
- Global Collaboration. We believe in teamwork. Together we are greater than the sum of individual FlyMates, across experience, location and position. We seek to understand and embrace everyone’s uniqueness, and leverage the power of our FlyMates and customers’ cultural differences and perspectives to create magic.
- Authenticity. We never compromise on integrity, honesty, and kindness. We believe in staying true to oneself, being courageous enough to share your voice and humble enough to admit when you are wrong. Above all, we are straight shooters who encourage both giving and receiving feedback.
- Fulfillment. We recognize that fulfillment comes from personal and professional satisfaction, from bringing our whole selves to work. It is understanding what ignites our individual passions and gets us excited, while being inclusive and knowing that this is different for everyone. We believe that by engaging with the wider community, giving back and contributing, our greater purpose is fulfilled.
- Execution. We take calculated risks and make smart decisions quickly to accomplish our objectives. We are helpful and supportive of each other, yet we hold each other accountable to delivering with a sense of urgency in all that we do.
- Ambitious Innovation. We continuously look for ways to deliver more and new value to our customers, partners and people. We are leaders not followers, curious and open-minded, we recognize there is always room for improvement and strive for excellence and welcome new ideas.
- Evolved Learning. The importance of actively listening, questioning, challenging, and accepting isn’t lost on us. We are a learning organization, eager to expand as individuals, as teams and as a company. We live by the knowledge that there is no endpoint to learning, that there is always room for growth.
Company HQ
Boston, MA
Articles
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
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