Customer Support Engineer, Secure Code Warrior
Secure code training platform for developers
Job no longer available
Secure code training platform for developers
201-500 employees
Job no longer available
201-500 employees
Company mission
To inspire developers to become security conscious.
Role
Who you are
- Relevant experience in technical support
- Strong communication skills both written and verbal
- Strong analytical, troubleshooting and problem-solving skills
- A team player and strong work ethic
- Self-motivated
What the job involves
- Work with our global customers via our help desk to solve support tickets
- Take full ownership of a customer issue until resolved
- Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem-solving status
- Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed
- Proactively enhance our knowledge base documentation based on questions in support issues
Our take
The cybersecurity market is going through a massive transformation as the nature of attacks grows more sophisticated, and the very infrastructure that companies build on becomes more complex to defend. Standing apart from other businesses addressing this, Secure Code Warrior does not offer security solutions, but instead allows systems to be implemented from the ground up through developers themselves.
This has proven to be a great idea, especially as companies have recently been much more open to online staff training, or upskilling. Secure Code Warrior’s platform is extremely popular, with teams at major companies like MasterCard, Reddit, the BBC, IKEA, and Zoom using it to train their developers to code in a secure manner.
Though the cybersecurity market is fiercely competitive, Secure Code Warrior appears to have found its place within it. In 2022 it joined GuidePoint Security's Emerging Cyber Vendor Program, that supports emerging cybersecurity vendors in expand their federal footprint, and in 2023 it secured 50 million USD in funding to help further develop the platform and increase its market share.
Freddie
Company Specialist
Insights
Company
Funding (1 round)
Aug 2019
$7.5m
SEED
Total funding: $7.5m
Company benefits
- Share options
- Parental leave
- Unlimited paid time off
- Personal & professional development
- Warrior referral program
- Work from home package
- Social events
- Flexible work environment
- Healthy snacks and good coffee
- Health and well-being program
Company values
- Respect - We thrive on diversity of religion, race, gender, diet or community. We embrace each other's strengths. We grow and develop as a company
- Strength - We celebrate the success of others. We are all in when a decision is made. We succeed together
- Heart - We care and give back to our customers, our families, our communities, and our planet. We do not waste
- Tenacious - We meet our customers’ challenges. Their success is our success. We rise to the challenge and persist in the face of obstacles
- Courage - We openly share our feedback without fear, we speak up when we feel passionate. We share our knowledge, skills and experience. We listen with an open mind to all ideas and viewpoints
Company HQ
Financial District, Boston, MA
Articles
Leadership
Pieter Danhieux
(CEO)Forbes Technology Council Member and Principal instructor for the SANS Institute teaching military, government and private organisations security techniques. Was previously in charge of Strategy and Innovation for Belgian cybersecurity company NVISO.
Matias Madou
(CTO)Previously co-founded cybersecurity company Sensei Security, after serving as Lead Software Security Practice and Head of Product Development for NVISO.
Fatemah Beydoun
(Chief Customer Officer)Previously worked in Security Analysis, Operations Management, and National Director roles at BAE Systems Applied Intelligence and the Australian Information Security Association (AISA).
Colin Wong
(Chief Dragon Slayer)Before co-founding Secure Code Warrior they worked in Software Engineering for BAE Systems Applied Intelligence.
Jaap Karan Singh
(Director of Customer Strategy)Experience Web Developer, who previously worked in Security Testing for BAE Systems Applied Intelligence.
Nathan Desmet
(Principal Engineer)Previously co-founded Sensei Security, and founded Applix, a software consultancy firm. Before Secure Code Warrior they worked for NVISO, creating the Cyber Security Challenge platform, the biggest computer security competition in Belgium.
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